This was the worst experience I have ever had at a hotel. Provided credit card for incidentals which apparently didn't go through. Was woken up late at night saying that it needed to be fixed, we were in bed and asked if it could be dealt with in the morning. 7am wake up call to rudely tell us to come down and fix the problem. Room was prepaid so no fear of us skipping out. We said we would be down, then loud banging on door by security to evict us. My wife in the shower, two kids in room and treated like a criminal. Spoke to manager who said there would be a credit which never happened. Unbelievable experience.
Chad
2024 年 3 月入住 1 晚
10/10 超赞
SHARON
2024年06月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Travel spend a week had no problem.
SHARON
2024 年 3 月入住 1 晚
10/10 超赞
Kenyon
2024年05月31日
满意:清洁度、员工和服务、住宿条件和设施
Really nice staff, clean rooms nice service but make sure you grab snacks and drinks before you get there because prices on drinks and chip are ridiculous overpriced
Kenyon
2024 年 5 月入住 4 晚
2/10 糟糕
DAVID
2024年05月27日
不满意:清洁度、员工和服务、住宿条件和设施
No gym
DAVID
2024 年 5 月入住 4 晚
4/10 很差
Keren
团体旅客, 商务旅客
2024年05月26日
不满意:住宿条件和设施,清洁度
The bathroom wasn’t clean, there was stains in bathroom. Hair in bathroom. It wasn’t as clean. The staff was nice.
Keren
2024 年 5 月入住 3 晚
2/10 糟糕
Euella R
团体旅客
2024年05月26日
不满意:员工和服务、服务设施、住宿条件和设施
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Euella R
2024 年 5 月入住 2 晚
8/10 还可以
Janet
2024年05月18日
满意:清洁度
Janet
2024 年 5 月入住 1 晚
4/10 很差
peter,Farmington
2024年05月18日
不满意:住宿条件和设施,员工和服务
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
peter
2024 年 5 月入住 2 晚
2/10 糟糕
JOHN
2024年05月15日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
JOHN
2024 年 5 月入住 4 晚
4/10 很差
Roger
2024年05月9日
Roger
2024 年 3 月入住 5 晚
8/10 还可以
korryne
团体旅客
2024年05月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
korryne
2024 年 5 月入住 1 晚
2/10 糟糕
tawny
2024年05月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Mad isnt the word
Hotel was nice clena decent location security on site. Only issue was we left for coffee. It was a walk across the street for 15 mins, and when we came back our room was open with the top saftey lock propping the door open. It was not check out time and we still havent recived an answer to why our room was asessed by personal before check out time.
tawny
2024 年 4 月入住 1 晚
8/10 还可以
S Jean
与家人出行
2024年04月23日
满意:清洁度、员工和服务、客房舒适度
Heater was very noisy, didn’t sleep well. Phone was totally dead, only usb plugs were on tv. Only one tv station for kids. No exhaust fan in bathroom. Room was clean and comfortable and staff was amazing
S Jean
2024 年 4 月入住 1 晚
10/10 超赞
Robert
2024年04月23日
满意:清洁度、员工和服务、住宿条件和设施
Robert
2024 年 4 月入住 1 晚
10/10 超赞
Beverley
2024年04月22日
Beverley
2024 年 4 月入住 1 晚
2/10 糟糕
Christie
与家人出行
2024年04月21日
不满意:清洁度、服务设施、住宿条件和设施
Room was unsanitary.
Christie
2024 年 4 月入住 3 晚
2/10 糟糕
Elsa
与家人出行
2024年04月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Elsa
2024 年 4 月入住 2 晚
6/10 一般
Amara
2024年04月15日
满意:员工和服务
不满意:住宿条件和设施
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
Amara
2024 年 4 月入住 2 晚
2/10 糟糕
Sherri
2024年04月14日
Sherri
2024 年 4 月入住 1 晚
4/10 很差
Kyle
团体旅客
2024年04月14日
满意:员工和服务
不满意:客房舒适度,住宿条件和设施
Not the best hotel
The room itself wasn't bad. Not the cleanest, all the furniture in the room had some sort of damage. The bathroom was tiny. The shower looked like they tried to paint it and is now peeling. There was no hot water in the room. They gave us a key for another room to use and that also didn't have hot water. I don't recommend staying at this hotel. Maybe once they finish the renovations it will be better but it is not good right now
Kyle
2024 年 4 月入住 1 晚
4/10 很差
Jane
与家人出行, 商务旅客
2024年04月13日
满意:员工和服务
不满意:住宿条件和设施
Hotel is under construction yet prices did not reflect this at all. Open ceiling tiles, unmarked parking areas and construction materials everywhere made the late check in frustrating. Bathroom had no toilet paper holder and roll in shower which we didn’t need but certainly important for some, just not us, and showers made the whole bathroom floor wet. Staff was friendly but at one point in the night someone tried to open our door and enter our room. My son had left the knob latch unlocked by accident and they were pushing full force. Thankfully he had closed the door latches. Hotel did not feel safe.
Jane
2024 年 4 月入住 1 晚
2/10 糟糕
Margaret
与家人出行
2024年04月9日
不满意:清洁度、服务设施、住宿条件和设施
I never leave reviews, period. I have traveled in third world countries and stayed in youth hostels. This was worse. The hotel is not just dirty, it's filthy. Floors are gross with dust and dirt all over them. There was a half empty wine bottle on the floor of our room. Our room had clean linens and was quiet. I throughly checked for bed bugs are couldn't find any, thank god. The staff were friendly. The rooms had paper room numbers taped to the walls. One elevator was out with a sold out hotel. Panhandlers were in the lobby in the evening. The hotel is in a not so great area. Gym is under construction which is not mentioned anywhere until you get there. The neighborhood is not safe to run or walk in alone. Under construction. We paid $450 a night to stay there for the eclipse. Unbelievable. DO NOT STAY HERE!!