The amenities are great, its on a great spot in West Bay. However, the staff is basically clueless on what great customer service is. Theres an activities screen at the front desk, dont bother, they dont do any of them. When asked about the activities they all gave us the runaround. Basically for the price if you dont mind the poor customer service go ahead. If you want some actual service go next door to Infinity Bay where they actually have a clue.