I booked a stay here for 2 nights. The building I was assigned had broken doors, letting the cold air in (it was <25 degrees outside), the elevator was broken (I was on the 4th floor), and despite being no-smoking, the building reeked of weed. My room had no TV (no signal) and barely any functioning lights
After less than 3 hours there I needed to leave and checked out. I did notify them that the toilet had also been used, which the cleaning staff would have had to be blind to not notice.
I didn't wait for them to call Expedia about a refund. I did contact Expedia and after a week they have been unable to speak to anyone to discuss a refund.
Sleeping in your car would be preferable to staying here.
Steven
2025 年 1 月入住 2 晚
2/10 糟糕
Kane
与配偶出行, 商务旅客
2025年01月7日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The worst hotel I’ve ever stayed in
Kane
2024 年 12 月入住 2 晚
10/10 超赞
Floyd
2025年01月3日
满意:清洁度、员工和服务、住宿条件和设施
Floyd
2025 年 1 月入住 1 晚
2/10 糟糕
Isabella
与配偶出行
2025年01月2日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Half of the property is abandoned with signs on the windows literally saying "dangerous and uninhabitable." The elevators were broken and the amenities were boarded up (i.e. the "gym" was boarded up, the breakfast room was boarded up, etc.). Half of the lights in the hotel lobby/hallways were not on or dimmed. There were multiple people clearly living out of their car and sleeping in the parking lot. It was very unsettling.
In our hotel room we found the following:
· The door handle to our room was broken and was coming out of the door
· There were an egregious amount of stains and various odors.
· There were brown and green/yellow fluids on the underside of the mattress.
· There were crumbs and broken glass on the floor
· There were bugs crawling in and out of cracks on the ceiling
· Various wires were pulled out of the wall and looked like they had been stripped for copper
· The fire alarm had been ripped from wall
· The toilet was clogged
We asked for another room, but it was in a similar state.
We took pictures/videos of everything and went to the front and asked for a refund and to cancel our stay. They let us cancel but only offered to refund a fraction of what we paid. (We are still waiting on the refund!). We had to end up finding another place to stay last minute.
They should not be allowed to continue running or have an Expedia posting. The place is clearly about to close down and is in violation of various safety/health codes.
Isabella
2024 年 12 月入住 1 晚
2/10 糟糕
Macaughlan
2024年12月28日
Macaughlan
2024 年 12 月入住 1 晚
10/10 超赞
Charles
2024年12月27日
满意:住宿条件和设施,员工和服务
Charles
2024 年 12 月入住 1 晚
2/10 糟糕
Deng,Quincy Ma
2024年12月26日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
unsafe
Deng
2024 年 12 月入住 1 晚
2/10 糟糕
Kevin
2024年12月25日
Kevin
2024 年 12 月入住 3 晚
8/10 还可以
Charles
2024年12月23日
Charles
2024 年 9 月入住 3 晚
10/10 超赞
Charles
2024年12月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome
Charles
2024 年 12 月入住 4 晚
4/10 很差
Charles
2024年12月19日
Charles
2024 年 11 月入住 3 晚
2/10 糟糕
Rhonda
2024年12月18日
不满意:员工和服务、服务设施、住宿条件和设施
I am amazed that this property is not condemned. This is what I found during my very brief stay:
Couldn’t get in through outside door
The door to inside was propped open with a piece of wood
While getting my bags out of my car I was approached twice by people asking for change.
The lock on the door was broken in half
The commode was cracked
The bathroom door handle was barely on
The fabric chair was stained
The desk chair was missing 2 wheels, which I didn’t realize until I sat down and fell over
The sheets had dark spots on them
The closet shelf was gone
I have pictures if I can post/ show them to someone.
Rhonda
2024 年 11 月入住 2 晚
2/10 糟糕
Amber
2024年12月8日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was the worst stay experience. Hostel condition was worst. Broken furniture. Very unsafe surrounding and people. They show main building in pictures and its closed for stay. And ask to live in nearby apartments owned by hotel. They offered breakfast in package but breakfast room was locked and it was not served. Not recommended at all.
Amber
2024 年 12 月入住 1 晚
2/10 糟糕
Ethan
商务旅客
2024年12月8日
不满意:清洁度、员工和服务、住宿条件和设施
When I arrived the heat was broken in the lobby. My room smelled like mold. The towed were dirty. The handles were broken off of the dressers. Elevators were broken as well. I immediately returned the key and asked for a refund. They told me they could not refund that I would have to contact Expedia.
Ethan
2024 年 12 月入住 2 晚
6/10 一般
cadence
2024年12月4日
cadence
2024 年 11 月入住 3 晚
2/10 糟糕
Gbolahan
2024年12月2日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel needs to be renovated/upgraded.
Gbolahan
2024 年 11 月入住 2 晚
2/10 糟糕
Amy
2024年12月2日
不满意:清洁度、员工和服务、住宿条件和设施
Amy
2024 年 11 月入住 1 晚
2/10 糟糕
Keith and Tarsha
2024年12月1日
不满意:清洁度、员工和服务、住宿条件和设施
False advertisement
Keith and Tarsha
2024 年 11 月入住 2 晚
4/10 很差
Sarah
与配偶出行
2024年11月25日
不满意:清洁度、服务设施、住宿条件和设施
The adjacent building (roadway inn) is condemned. My room stated “accessible” however the elevator is out of service. The doors are wide open 24/7, no key required to access the building at any time, and the stairway doors are tied open with plastic bags. Some stairways in the lobby are boarded or chained up for no access. The building had no hot water - the sign at the front desk saying “no hot water for 3-5 days” looked like it had been posted for weeks. Hallways smelled of cigarettes and weed, which is wild because each room has a private balcony. There were giant rolls of old carpet outside. I do not recommend bringing your family to this place and you should only stay here if you know how to manage yourself in what privileged people would call the “bad part of town”. 2 nights was fine.
Sarah
2024 年 11 月入住 2 晚
6/10 一般
Charles
2024年11月24日
满意:清洁度、员工和服务、住宿条件和设施
No hot water upon check-in 😡 Request refund from Expedia, totally unacceptable 😡😡😡😡😡
Charles
2024 年 11 月入住 3 晚
2/10 糟糕
John
商务旅客
2024年11月19日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Half of the property is condemned and the part that isn't should be too. Rooms are falling apart, one stairwell smells like pee. The other stairwell has homeless people sleeping in it. The elevator doesnt work. Dirty tampons frozen in the 4 inches of ice buildup in the freezer(I unpluged the freezer because it was too loud and threw the block of ice in the tub just to find the tampons, ewe). Crack heads all over the place. Hot water doesnt work, no gym at all.... i didnt stay long enough for the free breakfast.
John
2024 年 11 月入住 1 晚
4/10 很差
Mike
与家人出行
2024年11月17日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property had no hott water none of electrical door locks worked the lady had to walk us to our room to let us in the pictures where completely opposite of what the room looked like it smelled cigarettes n the guy below had a dog and sign no pets the lobby had no power or lights on