We've been here several times over the last few years. Generally good property and value.
This time, when we checked in we were told the elevators weren't working. First available floor was the fourth.
Luckily as a 67 year old man I could manage the walk up and down.
Plus you had to go outside to swipe your key to get to the stairs.
To add a bit to this sad tale, we did not get our room serviced that night either.
To be fair the hotel did comp us breakfast for the two mornings.
Michael
2025 年 1 月入住 2 晚
2/10 糟糕
Darice
2025年01月19日
不满意:住宿条件和设施
Darice
2025 年 1 月入住 1 晚
4/10 很差
David
2025年01月19日
满意:清洁度
不满意:住宿条件和设施
Elevator not working. 2 lights in the room not working. Shampoo container empty. Breakfast was disappointing. Worst Hilton property I’ve experienced!
David
2025 年 1 月入住 2 晚
4/10 很差
Amanda
2025年01月17日
满意:员工和服务
不满意:住宿条件和设施
Amanda
2025 年 1 月入住 1 晚
2/10 糟糕
Gretchen
带宠物出行
2025年01月15日
Elevator was not working (and had not been for the past week). I should have been notified of this when I made my reservations. Because everyone was using the stairs, the landings and bannisters were filthy. The laundry room was out of service. My room was very tired, the bathroom sink’s grout was pulling away from the sink, the carpets were stained. Housekeeping started banging on doors at 9 am, waking those trying to sleep in. I will not stay here again. There are better options in Richmond
Gretchen
2025 年 1 月入住 1 晚
4/10 很差
jason,brooklyn
2025年01月15日
满意:清洁度
不满意:住宿条件和设施
broken elevators, bad breakfast
jason
2024 年 12 月入住 1 晚
4/10 很差
Brian
与配偶出行
2025年01月13日
不满意:住宿条件和设施
Elevator had been broken for weeks and we weren’t notified until we got to the front desk. Room was dirty, breakfast was not good.
Brian
2025 年 1 月入住 1 晚
10/10 超赞
matthew,wallkill
团体旅客
2025年01月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy check in. Friendly folks and a clean room
matthew
2025 年 1 月入住 1 晚
10/10 超赞
Ben
2025年01月5日
Ben
2024 年 12 月入住 1 晚
8/10 还可以
Laura
与家人及幼儿出行, 商务旅客
2025年01月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room, quiet, and my daughter loved the heated indoor pool. We will definitely be staying here again
Laura
2025 年 1 月入住 1 晚
2/10 糟糕
Geoffrey
2025年01月4日
满意:员工和服务
不满意:住宿条件和设施
The elevators were not working, had not been working for days and are not likely to be working soon. The owner doesn't want to pay for elevator repairs before the elevators are to be replaced in a month or two. Outside doors to the fire stairwells were unlocked at all times. One female guest reported a strange man banging on her door at night. The staff are kind , helpful and courteous, but can't do anything. I made a formal complaint to Hilton Honors, but have no thought that Hilton corporate will make this owner fix the elevators or shut it down. I had to carry my 18 year old dog up and down two flights of stairs for the stay
Geoffrey
2025 年 1 月入住 2 晚
8/10 还可以
Babar
与家人出行
2025年01月4日
满意:员工和服务
Not worth the price. Low on amenities in the room
Babar
2024 年 12 月入住 1 晚
10/10 超赞
Shaun
2025年01月4日
满意:清洁度、员工和服务、住宿条件和设施
Shaun
2024 年 12 月入住 3 晚
10/10 超赞
Sara
与家人出行
2025年01月4日
满意:住宿条件和设施,员工和服务
Friendly staff. Check in was easy peasy!
Sara
2025 年 1 月入住 1 晚
10/10 超赞
Devon
2025年01月1日
Devon
2024 年 12 月入住 1 晚
4/10 很差
Robin
2025年01月1日
不满意:住宿条件和设施,清洁度
Both elevators broke down, and I was staying on the 6th floor. I had to move to another hotel. I should be reimbursed.
Robin
2024 年 12 月入住 4 晚
4/10 很差
Georgi
与家人出行
2024年12月29日
满意:清洁度
不满意:住宿条件和设施
We were placed on the 5th floor, elevator broken. Had to use fire stairs and carry our lugagge 5 flights up. When asked about any compensation our request was declined. We were told that the elevator was going to be back in ordef at least in 3days.
Georgi
2024 年 12 月入住 1 晚
8/10 还可以
Marcos
2024年12月28日
Marcos
2024 年 12 月入住 1 晚
10/10 超赞
Carly
2024年12月28日
Carly
2024 年 12 月入住 1 晚
8/10 还可以
Charles
2024年12月26日
满意:清洁度、服务设施、住宿条件和设施
It was good
Charles
2024 年 12 月入住 1 晚
10/10 超赞
Francis
与家人及幼儿出行
2024年12月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great stay! We enjoyed our room with our toddler and 5 yr old. Staff was helpful. Clean and safe.