We stayed 10 days at the end of August, a family of 4 (2xadults, 1x17 yr and x1 13 yr). We were all inclusive in a River Passage 1 bedroom Private Pool Suite.
Previous holidays, we stayed in different MITSIS resorts (Laguna, Alilia, Blue Domes), so our review is compared to these.
Overall, the hotel is set in a beautiful location, well kept and clean grounds. Our room was lovely, with a huge bed, and ample storage. The private pool was cleaned daily, and also had x2 loungers and a day bed. Small things that let it down were, coffee cups that didn't fit beneath the espresso machine, and the constant contact with reception to get our mini fridge re-stocked. It should have been done daily, but a few days we were missed.
The beach and pool area was fab, with plenty of loungers available, no matter the time.
Food was good, but it felt like a few simple things were missing. Like the offer of milk and a spoon with your morning coffee. A gap in time between breakfast ending and the food truck / pool bar opening, meant a small wait. Ideally overlapping times would be better. The food was great, especially the food truck (with our kids). The x3 private restaurants were good, again small things let it down. Not everything was in the all inclusive, so a bowl of rice was €12 !
All the staff were brilliant & friendly.
A small thing that could be easily fixed. We asked for late check out at 5pm, but could only stay in our room till 1pm. This meant shower/changing by the pool before pick up.
