6/10 一般
rudy
与配偶出行
2025 年 4 月 12 日
满意:员工和服务
不满意:住宿条件和设施
It’s a lovely Palazzo..lots of history and public rooms well kept. that said there are several things that travelers should be aware of.. No elevators at all and many steps to get around.. My mini suite had several issues which were brought to the attention of front desk who did not seem interested. Jacuzzi tub has rusted and cruddy water and not usable. I tried several times to clean to no avail. Toilet flush buttons broken. Shower moulding filthy and leaking all over floor. Hot towel bars inoperable- did not get hot.. front desk said it was fixable but did not do anything.they charge for water- not cool.. front desk impotent to resolve even little concerns- definitely not up to par- it’s a shame because it’s a lovely facility that is lacking..this was by far the worse property I stayed at in Italy …and I stayed at seven upscale hotels on this trip..
rudy
2025 年 4 月入住 2 晚