The front staff were friendly but somewhat disorganized. We had requested to use the cafe area for my grandmother's birthday and were assured it would be available, with the staff even offering to sing "Happy Birthday." However, on the day of the event, no one seemed aware of our request. We were initially directed to the bar area, then told to sit outside despite the rain. A server provided less-than-satisfactory service. Additionally, we encountered difficulties with taxis outside the hotel, experiencing refusal of service and instances of the meter being turned off, resulting in inflated fares. The street vendors outside also presented a concern. I do not plan to stay at this hotel again.