Staff was very friendly, cordial. We arrived early and they made every effort to have our room ready as soon as possible without even asking. They greeted us with a glass of cold tea which was very good and much needed because we were thirsty from walking from the pier to the hotel. They also let us know that the breakfast time had already finished but since the following day we were leaving early to take the ferry they could offer us the included breakfast on the day of our arrival, so we had a wonderful and homey breakfast with eggs, ham, cheese, coffee, fresh fruit, yogurt and it was heaven because we had just come by ferry and hadn't had time to have breakfast. They had water, coffee and tea at the lobby all day. We could walk to the main pier and shopping and dining areas easily, safely and comfortably.