The suites were huge! The pool area was perfect Overnight staff were not helpful
Nicholas
2024 年 10 月入住 1 晚
8/10 还可以
Lisa
团体旅客
2024年10月25日
满意:住宿条件和设施,员工和服务
不满意:服务设施
The beds were comfortable. Candy wrappers had been left in a drawer and no soap was in the room. The breakfast staff was very pleasant.
Lisa
2024 年 10 月入住 1 晚
10/10 超赞
Robert
2024年10月18日
满意:清洁度、员工和服务、住宿条件和设施
My wife accidentally left her cell phone in the room we were staying in when we checked out. She did not notice it missing until at the airport. Called the manager on duty at the hotel and he found the phone in the room and even expressed mail it to my wife. She received it just a few days later. Thank you Austin.
Robert
2024 年 10 月入住 1 晚
6/10 一般
Darlene
2024年10月14日
不满意:员工和服务
Darlene
2024 年 10 月入住 1 晚
2/10 糟糕
David
与家人出行
2024年10月12日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Probably one of the worst Hampton’s we’ve ever stayed in. Hotel is in terrible shape. We asked for towels at night and were told they had none. Pillows were small and bedding not up to Hampton standards. Blanket was dirty. Door to the bathroom sticks really hard to the ground and is loud opening. Fridge was off and smelled. Wallpaper falling off the walls. Just in general in terrible shape and services from the personnel were extremely lacking.
David
2024 年 10 月入住 2 晚
8/10 还可以
Phillip
2024年10月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dated interior of rooms bit good for price
Phillip
2024 年 10 月入住 1 晚
4/10 很差
Paul
与家人出行
2024年10月6日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
I have been a Hilton diamond member for years because typically you can be assured you’re getting at least a certain standard in quality and cleanliness. This was far from the case here. The facility is falling apart and both rooms had trash/dirt on the floor. I am honestly disgusted that Hilton allowed a property owner to have a facility like this. I feel like I would have been better off taking the kids to the motel 6 for half the money.
I would like to note that the staff here was very kind and apologetic. The problem clearly is not them it is the owners.
Paul
2024 年 10 月入住 1 晚
2/10 糟糕
Julie
2024年10月3日
不满意:住宿条件和设施,清洁度
Very dated. Needs maintenance and updating.
Julie
2024 年 10 月入住 1 晚
2/10 糟糕
James
与配偶出行
2024年09月29日
不满意:住宿条件和设施,服务设施
Dirty smoke smelling room. Sunken mattress. Hot tub broken. Couch in room had stains all over it. For $340 a night, I expect a clean room.
James
2024 年 9 月入住 1 晚
4/10 很差
William
2024年09月21日
不满意:住宿条件和设施,员工和服务
William
2024 年 9 月入住 1 晚
6/10 一般
Linda
2024年09月15日
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
They didn’t have a breakfast that they claimed to have. Just muffins and cereal. No hot food at all. I ended up going somewhere else for breakfast.
Linda
2024 年 9 月入住 1 晚
2/10 糟糕
Miriam,Evanston
与家人及幼儿出行, 与家人出行
2024年09月9日
不满意:清洁度、服务设施、住宿条件和设施
The hotel was disgusting. Mold in bathroom, overflowing trash cans. Trash all o er the ground at the entrance to the hotel. Pealing wallpaper and broken closet doors. Nothing to eat for breakfast. Door keys that don’t work and an outrageous price per room.
Miriam
2024 年 8 月入住 4 晚
6/10 一般
Marjorie,Chicago
2024年09月2日
满意:服务设施
The facility needs renovation.
Marjorie
2024 年 8 月入住 1 晚
6/10 一般
Roza
与配偶出行
2024年09月2日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Rust and mold in the ceiling of our room. The nightstand was dirty and sticky. Bathroom needs updating.
Roza
2024 年 9 月入住 1 晚
4/10 很差
Amy
2024年08月31日
Amy
2024 年 8 月入住 1 晚
2/10 糟糕
Vi
2024年08月29日
Vi
2024 年 8 月入住 1 晚
4/10 很差
Edward
2024年08月21日
不满意:住宿条件和设施,清洁度
We found the room in very poor condition. Both cleanliness and disrepair. There was mold around the entire tub area. The towel hooks were falling off the walls. We were there for two nights and received no service to the room. I went to the front desk to get clean towels.
Edward
2024 年 8 月入住 2 晚
4/10 很差
Julie,Brooklyn Patk
2024年08月19日
不满意:住宿条件和设施,清洁度
Old and run down
Julie
2024 年 8 月入住 1 晚
6/10 一般
Shaine
2024年08月17日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Shaine
2024 年 8 月入住 2 晚
2/10 糟糕
Miriam,Evanston
与家人及幼儿出行, 与家人出行, 与配偶出行
2024年08月11日
不满意:清洁度、服务设施、住宿条件和设施
This hotel was absolutely disgusting. Mold in the bathtub, closet doors barely hanging on. Blood spots on the comforter. Heavy front in freezer that my husband defrosted and found and freezer pack and snickers bar. No food accept toast or bagels for breakfast. No milk, no waffle mix, overflowing trash cans. My daughter had to wait 7 hours to finally get into her room at 9 o’clock last night, then found mold in her room also. AND I PAID $348 for this room. $250 for our room and $318 for on for my son and his kids. They have absolutely NO BUSINESS charging this amount of money this mess!! I understand that it is old but their prices need to reflect the quality of the rooms. We used to stay here every time we came to Maine to visit family but never will again. It’s horrible! We had asked for fresh towels and new comforter one day and came back later in that evening and nothing was done!!! I should be reimbursed for half of what we paid or more. The pool had no towels and the hot tub was cold and dirty. So sad, it used to be such a wonderful hotel.
Miriam
2024 年 8 月入住 1 晚
6/10 一般
Joseph
与配偶出行
2024年08月8日
满意:清洁度、员工和服务、住宿条件和设施
It was an average hotel stay. Only there for one night.
Joseph
2024 年 8 月入住 1 晚
2/10 糟糕
Marjorie
与配偶出行
2024年08月8日
This property was not up to Hampton Inn standards . Very dirty and understaffed.
My fault for booking thru Expedia !! Lot of Money !! We had not had a real vacation since before Covid . My husband and I are semi retired and work hard .
Learned a valuable lesson . We would have not stayed except it was difficult to get a quick refund on our credit card.
Marjorie
2024 年 8 月入住 2 晚
2/10 糟糕
Haley
2024年08月5日
不满意:清洁度、员工和服务、住宿条件和设施
I was very disappointed in my stay at this property. I had booked for two nights and left after the first due to the lack of cleanliness such as hair throughout the shower, juice hardened in the fridge, dirty walls that had streaks and dust, a broken closet door that was half open when we checked in, as well as a heavy odor of cigarettes throughout the room. There was molding broken off the floor board and garbage sitting in the hallway that was there from when we checked in on Friday afternoon until we left a day early on Saturday. Housekeeping attempted to enter my room after a very gentle tap and no announcement of who it was. I was by myself in the hotel room at that point and was very alarmed to hear and see someone thrash into my room. We attempted to discuss these issues with the general manager or a front office staff, however could not find anyone on the four attempts we made down to the main floor. This hotel was not acceptable and I will be pursuing contact with the hotel directly as pictures were taken to document the issues.