皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

5.0 星住宿

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

选择日期以查看价格

点评

8.0/10
非常棒

热门服务设施

  • 游泳池
  • 热水浴缸
  • 含早餐
  • 全包
  • SPA
  • 免费 Wi-Fi
当前价格为 HK$2,508
总价 HK$3,098
包含税费
3 月 22 日 - 3 月 23 日

了解 VIP Access 给您带来的礼遇

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇,以及免费升级客房、提前入住及延迟退房(情况允许时)

客房选择

可用的客房筛选条件
显示 16 种房型中的 16 种

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 分,满分 10 分
不错
(33 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 分,满分 10 分
非常棒
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 1096 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张大床和 2 张双人沙发床

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 分,满分 10 分
绝佳
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 994 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Luxury Junior Suite Swim Out

7.6 分,满分 10 分
不错
(34 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 1096 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Two Bedroom Luxury Junior Suite

7.4 分,满分 10 分
不错
(3 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 1089 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 2 张大床, 2 张双人沙发床和 1 张特大床

Luxury Junior Suite Ocean View

8.0 分,满分 10 分
非常棒
(35 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Swim Out Diamond Club

8.4 分,满分 10 分
非常棒
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 分,满分 10 分
绝佳
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
高档床上用品
  • 海洋景观
  • 5205 平方英尺
  • 1 间卧室
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张双人沙发床, 2 张大床和 1 张特大床

Luxury Junior Suite Ocean Front

7.2 分,满分 10 分
不错
(33 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean View Diamond Club

7.0 分,满分 10 分
不错
(8 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Junior Suite Ocean Front Diamond Club

7.0 分,满分 10 分
不错
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 分,满分 10 分
非常棒
(6 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
高档床上用品
  • 海洋景观
  • 3437 平方英尺
  • 1 间卧室
  • 可容纳 10 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Luxury Junior Suite

8.2 分,满分 10 分
非常棒
(128 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 544 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 分,满分 10 分
不错
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

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街区简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村位于莫雷洛斯港,邻近机场而且位于海滩。如果您的日程安排包括外出活动,月宫高尔夫俱乐部和里维埃拉坎昆高尔夫度假村肯定值得一逛,若想欣赏当地自然景观,可以探索女人岛西岸,坎昆角和尼祖克国家公园和波多黎各莫雷洛斯沙滩。埃尔廷托高尔夫球场和Puerto Morelos Town Square (莫雷洛斯港市镇广场)是另外两个值得推荐的游玩去处。抓住机会体验该地区的刺激水上活动,如钓鱼。访问我们的莫雷洛斯港旅行指南
地图
Carretera Federal 307, Puerto Morelos, QROO, 77712

附近有什么?

  • Breathtaking
    莫雷洛斯港礁国家公园
    步行 2 分钟 - 0.2 公里
  • 波多黎各莫雷洛斯沙滩
    波多黎各莫雷洛斯沙滩
    车程 29 分钟 - 16.8 公里
  • Sand sculpture of Mayan calendar. Truly a work of art!
    Ojo de Agua Beach (奥霍-德阿瓜海滩)
    车程 32 分钟 - 19.7 公里
  • Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    车程 33 分钟 - 20.1 公里
  • 月宫高尔夫俱乐部
    车程 19 分钟 - 11.2 公里

周边介绍

  • 坎昆国际机场 (CUN) - 20 分钟车程

餐厅

  • the cave
    步行 6 分钟
  • Agave Mexican Cuisine
  • Diamond Club Lounge
    步行 1 分钟
  • Diamond Club Bar
    步行 1 分钟
  • Pool Bar
    车程 16 分钟

住宿简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

埃尔廷托高尔夫球场附近的豪华全包型住宿
入住皇家喷溅里维埃拉坎昆,一家标志集合全包度假村,享受免费全套早餐、水上乐园免费入场服务和3 间泳池酒吧吧!这个住宿提供紧邻海滩的地理位置、2 间海滩酒吧和沙滩椅,是晒太阳的好去处。犒劳一下自己,在店内水疗中心享受身体磨砂、体膜护理或深层组织按摩。您可在店内的 12 家餐厅享用早餐、午餐、晚餐和墨西哥菜。 健身中心提供健身课程和瑜珈课程,另有排球和沙滩瑜珈活动。住客可连接公共区域免费 WiFi,与亲朋保持联系,还可获享3 间池畔酒吧和露台等设施/服务。
入住期间,您还可享受以下礼遇:
  • 6 个室外游泳池和儿童游泳池,配备漂流河、水滑梯和3 间泳池酒吧
  • 网球场、台球桌或撞球台和行李寄存
  • 乒乓球、礼品店和ATM/银行服务
  • 旅游/票务服务、大堂咖啡/茶和行李员/门卫服务
  • 在住客点评中,适合家庭的服务设施、海滨位置和游泳池得到了很高的评价。
客房特色
所有 1005 间客房均具备24 小时客房服务和高档床上用品等舒适设施/服务,还有枕头选单和可存放笔记本电脑的保险箱等礼遇。 在住客点评中,该住宿场所干净的客房得到了称赞。
其他客房便利设施/服务还包括:
  • 免费婴儿床和免费加床
  • 浴室配备免费洗浴用品和吹风机
  • 等离子电视,带收费电视频道
  • 阳台、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括自助餐、照单点餐、小吃和精选饮料
24 小时提供客房送餐服务
客房内迷你吧(提供各种酒水)
一个或多个用餐地点对饮料的数量或类型有所限制

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

冲浪/趴板冲浪

陆上活动

健身设施
网球
排球

娱乐活动

店内娱乐和活动
店内现场表演
主题派对

奖项与背景

生态认证住宿
此住宿参与了Travelife 认证,该计划可衡量住宿对以下一个或多个方面的影响:环境、社区、文化遗产及当地经济。

同类型住宿

住宿服务设施

网络

  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内提供有限停车位

餐饮

  • 每日 07:00 至 11:00 提供免费全套早餐
  • 1 家咖啡店/咖啡馆
  • 12 家餐厅
  • 2 家海滩酒吧
  • 3 间池畔酒吧
  • 3 间泳池酒吧
  • 8 家酒吧/酒廊
  • 公共区域提供咖啡和茶
  • 情侣/私人用餐
  • 小吃店/熟食店

店内餐厅

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

休闲活动

  • 1 个热水浴缸
  • 6 个室外泳池
  • 儿童泳池
  • 购物
  • 海滩瑜伽
  • 健身房
  • 健身课程
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园
  • 乒乓球
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 水滑梯
  • 台球桌/撞球台
  • 网球
  • 戏水池
  • 游乐场
  • 游乐厅/游戏室
  • 蒸汽房

家居型

  • 6 个室外泳池
  • 儿童泳池
  • 客房内婴儿床
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园入场
  • 免费折叠床/加床
  • 水滑梯
  • 洗衣设施
  • 戏水池
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫
  • 夜床服务

商务服务

  • 8 间会议室
  • 会议中心

室外

  • 池畔躺椅
  • 地处海滨地区
  • 地处沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 排毒体膜
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 瑞典式按摩
  • 桑拿
  • 身体磨砂
  • 深层组织按摩
  • 水疗法
  • 体膜护理
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 轮椅可通行(可能有限制)
  • 轮椅无障碍通道

其他

  • 9 层楼
  • 布杂艺术风格建筑
  • 接待大厅
  • 指定吸烟区(违规将罚款)

客房服务设施

卧室

  • 高档床上用品
  • 免费婴儿床
  • 免费折叠床/加床
  • 羽绒被
  • 遮光窗帘
  • 枕头选单

浴室

  • 吹风机
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾
  • 拖鞋
  • 浴袍

娱乐

  • 可收看付费有线频道的等离子电视
  • MP3 基座

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 免费瓶装水
  • 贮满食品的迷你吧(免费)

其他

  • 电话
  • 吊扇
  • 恒温控制空调
  • 可存放笔记本电脑的保险箱
  • 免费市话
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:00:00
提供无接触办理入住服务
住客需年满 18 岁

退房

12:00 之前退房
提供无接触办理退房服务

特别入住说明

前台工作人员将在住客到店时接待
该住宿不可在工作时间以外办理入住手续
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
1 名 1 岁及以下儿童可免费入住,前提是这名儿童与父母或监护人同住一间房并共用现有床褥。
免费提供折叠床/加床。
住宿接待方可应要求提供免费儿童床

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 环境卫生服务费:每晚 USD 4.06

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡及现金付款
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房
住宿登记号005-007-006211/2025

其他注意事项

此酒店不允许携带宠物,包括服务类动物。

住宿的其他常用名称:

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

常见问题

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村有游泳池吗?

是的,此住宿设有6 个室外游泳池和儿童游泳池。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村住宿费用是多少?

截至 2026 年 2 月 22 日,我们找到的皇家喷溅里维埃拉坎昆,一家标志集合全包度假村 2 位成人 1 晚最低价是 HK$2,507.59(不含税费),入住日期是 2026 年 3 月 22 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

停车位数量有限。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理入住?

开始办理入住:15:00;停止办理入住:00:00。 超过规定时间后恕不安排入住。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理退房?

退房时间为 12:00。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村提供全包式服务吗?

是的,这是全包式住宿。活动包括:冲浪/趴板冲浪、网球、排球等等。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的地址在哪里?

这家莫雷洛斯港住宿依傍着海滩,距离埃尔廷托高尔夫球场 10.6 公里,并距离Puerto Morelos Town Square (莫雷洛斯港市镇广场) 20.8 公里。

点评

关于皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的点评

8.0

很好

8.6

清洁度

8.4

服务设施

8.4

员工和服务

8.6

住宿条件和设施
10 分 - 超赞。1233 条好评,共有 2617 条点评
8 分 - 还可以。603 条好评,共有 2617 条点评
6 分 - 一般。352 条好评,共有 2617 条点评
4 分 - 很差。202 条好评,共有 2617 条点评
2 分 - 糟糕。227 条好评,共有 2617 条点评

点评

10/10 超赞

kunlun

2023 年 12 月入住 5 晚

4/10 很差

Shuhong

与家人及幼儿出行
满意:服务设施
For a family of 8 with kids, we requested 1 month ahead for room next two each other when still available, and agreed to pay extra, it was t fulfilled when we checked in. Expedia advertised for 300 room credit, but never explained it was coupon book and need to get it from hotel concierge. So hotel dinner read can’t be applied. We had to pay extra. The amenities and food were good. But the travel agency and hotel are not in sync, we felt like just lure you with higher reviews, but worst experience we had compared to other times.
2026 年 2 月入住 5 晚

6/10 一般

Elise

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Ok so I want to say first that as a whole we had an amazing time. The pros of the hotel were: beautiful rooms, beautiful views, wonderful staff, they fixed any issues that came up, the food was just okay, so much to do for kids and adults alike, drinks were very good, beds were extremely comfortable, the lazy river was fun, and the pool was clean at all times. Now for the cons: they seemed to run out of things very quickly for example cheese and orange juice, there was an obvious sewer smell at times, they say you dont need reservations but you do for everything but the buffet, they will upcharge you on everything for example a pool bed for the day was 100, and the food was just okay I have definitely had better at other resorts but the drinks made up for it as did the staff. Would I go back yes the trip as a whole was amazing.
2026 年 2 月入住 3 晚

8/10 还可以

Genti

满意:清洁度
Room clean and great view
2026 年 2 月入住 7 晚

2/10 糟糕

Sarah Jean

与家人出行
Our group of 4, all took turns being deathly ill staying at this resort. We all got food poisoning and spent most of our stay in our room throwing up and having diarrhea. Our trip was completely ruined from this, we were all very upset about it after spending an insane amount of money for such a big resort. We will not be back. We had the worst trip of our lives here.
2026 年 2 月入住 7 晚

4/10 很差

Andrew

与家人及幼儿出行
不满意:服务设施
Long lines with mediocre food. Frustrating that in order to reserve a place at restaurants, it was necessary to wake up at midnight. Would not recommend resort to others.
2026 年 2 月入住 7 晚

2/10 糟糕

Angelica

团体旅客
满意:住宿条件和设施,服务设施
不满意:清洁度
Got extremely sick! Have been home with stomach cramps and diarrhea since the day before I left!
2026 年 2 月入住 6 晚

8/10 还可以

David

与家人及幼儿出行
满意:服务设施,清洁度
Staff were great
2026 年 2 月入住 5 晚

8/10 还可以

Tamara,Burbank

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Beautiful resort with clean rooms, staff was nice, and decent food for an all inclusive. My only complaint is that wait times to do anything (eating, waiting in coffee lines, waiting in breakfast buffet lines, waiting for drinks by the pool) took way longer than expected due to the amount of people that were staying at the resort. Staff handled the traffic as best as they could.
2026 年 1 月入住 4 晚

8/10 还可以

Christine,Toronto

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great resort (rooms, pools, night entertainment, service and food)
2026 年 2 月入住 7 晚

8/10 还可以

Bryan

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Staff was extremely courteous and always willing to help. Diamond club Butler service was good as well.
2026 年 2 月入住 4 晚

4/10 很差

Lalo

与家人及幼儿出行
满意:住宿条件和设施,清洁度
Mal servicio de los guest services y front desk la comida buena y la instalaciónes bien
2026 年 2 月入住 2 晚

4/10 很差

Andrea

与家人出行
不满意:清洁度
Pros: - service (as long as you tip - they are wonderful)! And I 100% believe everyone should be tipped, regardless of all inclusive - we are on floor 5 and able to walk out to a hot tub and pool. That is HUGE being with our daughters. Love that we can come back to our room mid-day and relax yet have the option for kids to continue to swim - butlers had been AMAZING! We have Paulo and Milton. I wasn’t sure what a butler would entail but it has been an amazing service! CONS: - We travel to the Cancun area every year over presidents break. Have always had a good experience. Usually stay around Hotel Zona but wanted to be away from that area this year. We booked this hotel bc of the water park for our kids. Waterpark is pretty gross and rundown. Also disappointed that the water in almost all pools around the resort is cold. - my husbands birthday is today and he’s been sleeping and in bed all day bc of an illness….guessing food poisoning based on all of the previous comments. - room service takes forever and housekeeping is hit or miss… first two days were amazing…today, we could have made our own beds since that was all that was done. - beach is gross - not the hotels fault regarding seaweed…but MANY better options nearby!!!! - Food: not impressed. Indian restaurant was the best but was also last place we ate before husband became ill. Overall: No; would not stay here again. I feel bad for the handful of amazing staff. The issues need to be fixed from the top!
2026 年 2 月入住 5 晚

10/10 超赞

Maria Auxiliadora

满意:清洁度、服务设施、住宿条件和设施
excelent services
2026 年 1 月入住 2 晚

6/10 一般

Azra

满意:清洁度
Overall, this place was good. Not like the other Royalton resorts I’ve visited. Has to call the front desk to resolve a room issue and for three days straight they said they would send someone up and no one came. Food was good, service and some restaurants were horrible. Resort was pretty clean. Some staff were downright rude, would talk about you right infront of your face. Id choose another location in the future.
2026 年 2 月入住 5 晚

10/10 超赞

Nadeem

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great family vacation at Royalton Splash, Cancun. The only complaint I have is that the WIFI was very spotty. Ironically, it took me 3 tries to leave this review from the resort. A bit annoying, but not enough to take a star away. Everything else was great!
2026 年 2 月入住 5 晚

6/10 一般

Cristopher

满意:清洁度、服务设施、住宿条件和设施
Resort was nice, staff was amazing (other than the prime rep we dealt with on the first day) quite a few people we talking about feeling ill over their holiday we were a group of 5 and 4 spent a day in the room with flu like symptoms. All in all it was a fun family trip.
2026 年 2 月入住 7 晚

6/10 一般

Burak Unal

与家人出行
满意:住宿条件和设施,清洁度
The rooms were okey , but we had problem getting coffee to our room after maid service . Breakfast and Dinner buffets were not what we were hopping for . Everyday sand dishes. Pool side lunch trucks were always busy and they were out of fries pretty much everyday during our 8 days stay .
2026 年 1 月入住 8 晚

10/10 超赞

Jailene

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great family resort!
2026 年 2 月入住 5 晚

2/10 糟糕

Breanne Nicole

2026 年 2 月入住 6 晚

6/10 一般

Janak S

与家人及幼儿出行
满意:服务设施,清洁度
Overall, our stay was okay. The staff was very friendly, and the rooms were very clean. However, the food at the restaurants was not up to par. There were not many healthy options, and most dishes were very oily. The food quality was also disappointing. The restaurant reservation system also needs improvement. Reservations only open 24 hours in advance, and everyone tries to book at the same time through the app. It would be much better if reservations opened earlier, such as 48 hours before, or before arrival. As it is now, you have to stay up until midnight to book for the next day, or everything fills up quickly. Pool activities for kids could also be improved. There were some activities at night in the main area, but more daytime options for children would be nice. The $300 credit per room felt misleading. It is actually a coupon booklet that does not truly add up to $300 in usable value. The coupons are split into small amounts ($20–$35) and cannot be used all at once, which encourages you to spend more money after already paying a high price for the vacation. The A/C worked inconsistently, and coordinating with the front desk was often a hassle. We had to call multiple times to get simple requests handled. It also took three hours for our bags to be delivered to our room, and when we asked if we could pick them up ourselves, we were told to wait. For the price we paid, the service and experience were not worth it,I don' recommend.
2026 年 2 月入住 5 晚

6/10 一般

Cristina Perez

与配偶出行
满意:清洁度
La habitación un poco vieja, personal poco agradable. Si no ven la manera de sacarte dinero te dejan de dar importancia
2026 年 2 月入住 4 晚

4/10 很差

Shawn

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Prior to leaving, i received an email to pick my room ( the cheapest was a 93$ upgrade) or i would be assigned whatever was available. Expedia did not explain that when booking. Upon arrival, wife and i were taken to 2 levels down to a different check in area. We were given " special " Expedia bracelets which we were told cost $150 if we lost them! We also received the regular resort bracelets. We were also told that we had to schedule our breakfast presentation which would only take 90 minutes. We declined and then i got text message from the sales rep at 751am the next morning and then a phone call to our room at 8. The hard sell for Expedia? The resort did not have enough chairs and they did not have enough security. The " Diamond " areas had plenty and there were plenty of cabanas that you could upgrade to. But not nearly enough chairs for the regular folks. People were smoking every where and the loud personal speakers on the beach made it unpleasant to relax and try to listen to the ocean. We are well traveled and we have experienced much. This wasnt the easy get away we hoped for.
2026 年 2 月入住 4 晚

4/10 很差

Luly

与配偶出行
满意:清洁度
Stay: Feb 5–9 | Room: Junior Suite Swim-Out Staff was friendly and respectful, and our room was cleaned daily. The swim-out pool was warm, which was great since we had a cold front during our stay. I strongly recommend renting a car at the airport, as it’s much cheaper than anything offered through the resort. Be aware of the “free breakfast/excursion” offers — they are actually Vacation Membership sales presentations. The pressure starts at the airport and can last for hours, and they will ask for credit cards before you sign anything, which was very uncomfortable. Food was average with little variety and no authentic Mexican options like tacos or guacamole. Our bathroom also flooded on the first day. Overall, while the staff was great, the aggressive sales tactics and food quality took away from the experience, and I would not go back.
2026 年 2 月入住 4 晚

10/10 超赞

Travis

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great for families
2026 年 1 月入住 7 晚