皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

5.0 星住宿

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

提供6 个室外游泳池的海滨豪华住宿

选择日期以查看价格

VIP Access

点评

8.0/10
非常棒

热门服务设施

  • 游泳池
  • 热水浴缸
  • 含早餐
  • 全包
  • SPA
  • 免费 Wi-Fi
当前价格为 HK$3,087
总价 HK$3,799
包含税费
3 月 9 日 - 3 月 10 日

会员可享更多礼遇

  • 银卡或以上等级会员预订指定 VIP Access 住宿时可省 15% 或更多
  • 体验顶级品质和卓越服务
  • 指定住宿可提供入住期间礼遇,以及免费升级客房、提前入住及延迟退房(情况允许时)

客房选择

可用的客房筛选条件
显示 16 种房型中的 16 种

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 分,满分 10 分
不错
(33 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 分,满分 10 分
非常棒
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 1096 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张大床和 2 张双人沙发床

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 分,满分 10 分
绝佳
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 994 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床

Luxury Junior Suite Swim Out

7.6 分,满分 10 分
不错
(34 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 海洋景观
  • 1096 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Two Bedroom Luxury Junior Suite

7.4 分,满分 10 分
不错
(3 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
沙发床 - 双人
  • 1089 平方英尺
  • 可容纳 8 人(按实际入住人数收费)
  • 2 张大床, 2 张双人沙发床和 1 张特大床

Luxury Junior Suite Ocean View

8.0 分,满分 10 分
非常棒
(35 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Swim Out Diamond Club

8.4 分,满分 10 分
非常棒
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 分,满分 10 分
绝佳
(1 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
高档床上用品
  • 海洋景观
  • 5205 平方英尺
  • 1 间卧室
  • 可容纳 8 人(按实际入住人数收费)
  • 1 张双人沙发床, 2 张大床和 1 张特大床

Luxury Junior Suite Ocean Front

7.2 分,满分 10 分
不错
(33 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean View Diamond Club

7.0 分,满分 10 分
不错
(8 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Junior Suite Ocean Front Diamond Club

7.0 分,满分 10 分
不错
(2 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 分,满分 10 分
非常棒
(6 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张双人沙发床或 2 张大床和 1 张双人沙发床

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
高档床上用品
  • 海洋景观
  • 3437 平方英尺
  • 1 间卧室
  • 可容纳 10 人(按实际入住人数收费)
  • 1 张特大床, 2 张双人沙发床和 2 张大床

Luxury Junior Suite

8.2 分,满分 10 分
非常棒
(128 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 544 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 分,满分 10 分
不错
(5 条点评)

特色亮点

阳台
空调
免费折叠床/加床
免费婴儿床
迷你吧免费食品
等离子电视
枕头选单
羽绒被
  • 海洋景观
  • 548 平方英尺
  • 可容纳 4 人(按实际入住人数收费)
  • 1 张特大床和 1 张单人沙发床或 2 张大床和 1 张单人沙发床
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街区简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村位于莫雷洛斯港,邻近机场而且位于海滩。如果您的日程安排包括外出活动,月宫高尔夫俱乐部和里维埃拉坎昆高尔夫度假村肯定值得一逛,若想欣赏当地自然景观,可以探索女人岛西岸,坎昆角和尼祖克国家公园和波多黎各莫雷洛斯沙滩。埃尔廷托高尔夫球场和Puerto Morelos Town Square (莫雷洛斯港市镇广场)是另外两个值得推荐的游玩去处。抓住机会体验该地区的刺激水上活动,如钓鱼。访问我们的莫雷洛斯港旅行指南
地图
Carretera Federal 307, Puerto Morelos, QROO, 77712

附近有什么?

  • Breathtaking
    莫雷洛斯港礁国家公园
    步行 2 分钟 - 0.2 公里
  • 波多黎各莫雷洛斯沙滩
    波多黎各莫雷洛斯沙滩
    车程 29 分钟 - 16.8 公里
  • Sand sculpture of Mayan calendar. Truly a work of art!
    Ojo de Agua Beach (奥霍-德阿瓜海滩)
    车程 32 分钟 - 19.7 公里
  • Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    Puerto Morelos Town Square (莫雷洛斯港市镇广场)
    车程 33 分钟 - 20.1 公里
  • 月宫高尔夫俱乐部
    车程 19 分钟 - 11.2 公里

周边介绍

  • 坎昆国际机场 (CUN) - 20 分钟车程

餐厅

  • the cave
    步行 6 分钟
  • Agave Mexican Cuisine
  • Diamond Club Lounge
    步行 1 分钟
  • Diamond Club Bar
    步行 1 分钟
  • Pool Bar
    车程 16 分钟

住宿简介

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村

埃尔廷托高尔夫球场附近的豪华全包型住宿
入住皇家喷溅里维埃拉坎昆,一家标志集合全包度假村,享受免费全套早餐、水上乐园免费入场服务和3 间泳池酒吧吧!这个住宿提供紧邻海滩的地理位置、2 间海滩酒吧和沙滩椅,是晒太阳的好去处。犒劳一下自己,在店内水疗中心享受身体磨砂、体膜护理或深层组织按摩。您可在店内的 12 家餐厅享用早餐、午餐、晚餐和墨西哥菜。 健身中心提供健身课程和瑜珈课程,另有排球和沙滩瑜珈活动。住客可连接公共区域免费 WiFi,与亲朋保持联系,还可获享3 间池畔酒吧和露台等设施/服务。
入住期间,您还可享受以下礼遇:
  • 6 个室外游泳池和儿童游泳池,配备漂流河、水滑梯和3 间泳池酒吧
  • 网球场、台球桌或撞球台和行李寄存
  • 乒乓球、礼品店和ATM/银行服务
  • 旅游/票务服务、大堂咖啡/茶和行李员/门卫服务
  • 在住客点评中,适合家庭的服务设施、海滨位置和游泳池得到了很高的评价。
客房特色
所有 1005 间客房均具备24 小时客房服务和高档床上用品等舒适设施/服务,还有枕头选单和可存放笔记本电脑的保险箱等礼遇。 在住客点评中,该住宿场所干净的客房得到了称赞。
其他客房便利设施/服务还包括:
  • 免费婴儿床和免费加床
  • 浴室配备免费洗浴用品和吹风机
  • 等离子电视,带收费电视频道
  • 阳台、咖啡机/冲茶器和吊扇

全包详情

此住宿是全包住宿。房价包含住宿内的餐饮费用(可能会有部分限制)。

小费和税款

小费已包含在内,住客可自愿多付小费。

餐饮

包括自助餐、照单点餐、小吃和精选饮料
24 小时提供客房送餐服务
客房内迷你吧(提供各种酒水)
一个或多个用餐地点对饮料的数量或类型有所限制

活动和设施/设备

包括所有现场活动及设施和设备的使用。

水上活动

冲浪/趴板冲浪

陆上活动

健身设施
网球
排球

娱乐活动

店内娱乐和活动
店内现场表演
主题派对

奖项与背景

生态认证住宿
此住宿参与了Travelife 认证,该计划可衡量住宿对以下一个或多个方面的影响:环境、社区、文化遗产及当地经济。

同类型住宿

住宿服务设施

网络

  • 部分公共区域提供:免费 Wi-Fi

停车设施和交通

  • 店内提供有限停车位

餐饮

  • 每日 07:00 至 11:00 提供免费全套早餐
  • 1 家咖啡店/咖啡馆
  • 12 家餐厅
  • 2 家海滩酒吧
  • 3 间池畔酒吧
  • 3 间泳池酒吧
  • 8 家酒吧/酒廊
  • 公共区域提供咖啡和茶
  • 情侣/私人用餐
  • 小吃店/熟食店

店内餐厅

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

休闲活动

  • 1 个热水浴缸
  • 6 个室外泳池
  • 儿童泳池
  • 购物
  • 海滩瑜伽
  • 健身房
  • 健身课程
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园
  • 乒乓球
  • 全套 SPA 服务
  • 桑拿
  • 沙滩排球
  • 水滑梯
  • 台球桌/撞球台
  • 网球
  • 戏水池
  • 游乐场
  • 游乐厅/游戏室
  • 蒸汽房

家居型

  • 6 个室外泳池
  • 儿童泳池
  • 客房内婴儿床
  • 懒人河
  • 免费儿童俱乐部
  • 免费水上乐园入场
  • 免费折叠床/加床
  • 水滑梯
  • 洗衣设施
  • 戏水池
  • 小吃店/熟食店
  • 游乐场
  • 游乐厅/游戏室

便利设施

  • 24 小时前台服务
  • 发廊
  • 礼品店/报摊
  • 前台提供保险箱
  • 洗衣设施
  • 行李寄存
  • ATM

住客服务

  • 干洗/洗衣服务
  • 观光和订票协助
  • 婚庆服务
  • 客房清洁(每日)
  • 礼宾服务
  • 求婚/浪漫套餐
  • 通晓多种语言的服务员
  • 行李员/门卫
  • 夜床服务

商务服务

  • 8 间会议室
  • 会议中心

室外

  • 池畔躺椅
  • 地处海滨地区
  • 地处沙滩
  • 花园
  • 露台
  • 沙滩毛巾
  • 沙滩躺椅
  • 沙滩遮阳伞
  • 泳池遮阳伞

全套 SPA 服务

  • 芳香疗法
  • 美甲/修脚
  • 面部护理
  • 排毒体膜
  • 情侣护理室
  • 热石按摩
  • 热水浴缸
  • 瑞典式按摩
  • 桑拿
  • 身体磨砂
  • 深层组织按摩
  • 水疗法
  • 体膜护理
  • 蒸汽房
  • 足底按摩
  • SPA 中心每天开放

无障碍设施

  • 如果您需要特殊无障碍设施,请在预订成功后,使用收到的预订确认信息与住宿联系。
  • 电梯
  • 方便轮椅进出的登记处
  • 方便轮椅进出的礼宾接待处
  • 轮椅可通行(可能有限制)
  • 轮椅无障碍通道

其他

  • 9 层楼
  • 布杂艺术风格建筑
  • 接待大厅
  • 指定吸烟区(违规将罚款)

客房服务设施

卧室

  • 高档床上用品
  • 免费婴儿床
  • 免费折叠床/加床
  • 羽绒被
  • 遮光窗帘
  • 枕头选单

浴室

  • 吹风机
  • 免费洗护用品
  • 私人浴室
  • 提供毛巾
  • 拖鞋
  • 浴袍

娱乐

  • 可收看付费有线频道的等离子电视
  • MP3 基座

餐饮

  • 24 小时客房送餐服务
  • 咖啡壶/茶具
  • 免费瓶装水
  • 贮满食品的迷你吧(免费)

其他

  • 电话
  • 吊扇
  • 恒温控制空调
  • 可存放笔记本电脑的保险箱
  • 免费市话
  • 书桌
  • 熨斗/熨衣板

政策

入住

开始办理入住:15:00;停止办理入住:00:00
提供无接触办理入住服务
住客需年满 18 岁

退房

12:00 之前退房
提供无接触办理退房服务

特别入住说明

前台工作人员将在住客到店时接待
该住宿不可在工作时间以外办理入住手续
住宿提供的信息可以使用自动翻译工具进行翻译

进入方式

前台

宠物

不可带宠物或服务类动物

儿童及加床

欢迎儿童入住。
1 名 1 岁及以下儿童可免费入住,前提是这名儿童与父母或监护人同住一间房并共用现有床褥。
免费提供折叠床/加床。
住宿接待方可应要求提供免费儿童床

该住宿接受的付款方式

重要信息

费用

您需要到店支付以下费用。费用可能包含适用的税费:

  • 环境卫生服务费:每晚 USD 4.06

这里已包括住宿向我们列出的全部收费项目。

您需知道

可能需收取加人费用,具体费用取决于住宿的政策。
入住时可能需要出示政府核发的身份证件(带照片)和信用卡、借记卡或缴付现金押金,以便于支付其他杂项的费用
特殊要求视入住时的具体情况而定,可能产生额外的费用。不能保证满足特殊要求。
此住宿接待方接受以信用卡及现金付款
此住宿拥有阳台、庭院、露台等户外空间,可能不适合儿童入住。如果您有顾虑,我们建议您在到店前联系住宿接待方,以确认他们是否可以为您安排合适的客房
住宿登记号005-007-006211/2025

其他注意事项

此酒店不允许携带宠物,包括服务类动物。

住宿的其他常用名称:

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

常见问题

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村有游泳池吗?

是的,此住宿设有6 个室外游泳池和儿童游泳池。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村住宿费用是多少?

截至 2026 年 2 月 16 日,我们找到的皇家喷溅里维埃拉坎昆,一家标志集合全包度假村 2 位成人 1 晚最低价是 HK$3,087.09(不含税费),入住日期是 2026 年 3 月 9 日。这个价格基于我们在过去 24 小时内找到的,未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期,可以看到更加准确的价格。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村允许宠物入住吗?

不可以,该住宿不允许宠物入内。

停车费是多少?

停车位数量有限。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理入住?

开始办理入住:15:00;停止办理入住:00:00。 超过规定时间后恕不安排入住。

何时可在皇家喷溅里维埃拉坎昆,一家标志集合全包度假村办理退房?

退房时间为 12:00。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村提供全包式服务吗?

是的,这是全包式住宿。活动包括:冲浪/趴板冲浪、网球、排球等等。

皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的地址在哪里?

这家莫雷洛斯港住宿依傍着海滩,距离埃尔廷托高尔夫球场 10.6 公里,并距离Puerto Morelos Town Square (莫雷洛斯港市镇广场) 20.8 公里。

点评

关于皇家喷溅里维埃拉坎昆,一家标志集合全包度假村的点评

8.0

很好

8.6

清洁度

8.4

服务设施

8.4

员工和服务

8.6

住宿条件和设施
10 分 - 超赞。1230 条好评,共有 2594 条点评
8 分 - 还可以。593 条好评,共有 2594 条点评
6 分 - 一般。350 条好评,共有 2594 条点评
4 分 - 很差。199 条好评,共有 2594 条点评
2 分 - 糟糕。222 条好评,共有 2594 条点评

点评

10/10 超赞

kunlun

2023 年 12 月入住 5 晚

4/10 很差

Andrea

与家人出行
不满意:清洁度
Pros: - service (as long as you tip - they are wonderful)! And I 100% believe everyone should be tipped, regardless of all inclusive - we are on floor 5 and able to walk out to a hot tub and pool. That is HUGE being with our daughters. Love that we can come back to our room mid-day and relax yet have the option for kids to continue to swim - butlers had been AMAZING! We have Paulo and Milton. I wasn’t sure what a butler would entail but it has been an amazing service! CONS: - We travel to the Cancun area every year over presidents break. Have always had a good experience. Usually stay around Hotel Zona but wanted to be away from that area this year. We booked this hotel bc of the water park for our kids. Waterpark is pretty gross and rundown. Also disappointed that the water in almost all pools around the resort is cold. - my husbands birthday is today and he’s been sleeping and in bed all day bc of an illness….guessing food poisoning based on all of the previous comments. - room service takes forever and housekeeping is hit or miss… first two days were amazing…today, we could have made our own beds since that was all that was done. - beach is gross - not the hotels fault regarding seaweed…but MANY better options nearby!!!! - Food: not impressed. Indian restaurant was the best but was also last place we ate before husband became ill. Overall: No; would not stay here again. I feel bad for the handful of amazing staff. The issues need to be fixed from the top!
2026 年 2 月入住 5 晚

10/10 超赞

Maria Auxiliadora

满意:清洁度、服务设施、住宿条件和设施
excelent services
2026 年 1 月入住 2 晚

6/10 一般

Azra

满意:清洁度
Overall, this place was good. Not like the other Royalton resorts I’ve visited. Has to call the front desk to resolve a room issue and for three days straight they said they would send someone up and no one came. Food was good, service and some restaurants were horrible. Resort was pretty clean. Some staff were downright rude, would talk about you right infront of your face. Id choose another location in the future.
2026 年 2 月入住 5 晚

10/10 超赞

Nadeem

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Great family vacation at Royalton Splash, Cancun. The only complaint I have is that the WIFI was very spotty. Ironically, it took me 3 tries to leave this review from the resort. A bit annoying, but not enough to take a star away. Everything else was great!
2026 年 2 月入住 5 晚

6/10 一般

Cristopher

满意:清洁度、服务设施、住宿条件和设施
Resort was nice, staff was amazing (other than the prime rep we dealt with on the first day) quite a few people we talking about feeling ill over their holiday we were a group of 5 and 4 spent a day in the room with flu like symptoms. All in all it was a fun family trip.
2026 年 2 月入住 7 晚

6/10 一般

Burak Unal

与家人出行
满意:住宿条件和设施,清洁度
The rooms were okey , but we had problem getting coffee to our room after maid service . Breakfast and Dinner buffets were not what we were hopping for . Everyday sand dishes. Pool side lunch trucks were always busy and they were out of fries pretty much everyday during our 8 days stay .
2026 年 1 月入住 8 晚

10/10 超赞

Jailene

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great family resort!
2026 年 2 月入住 5 晚

2/10 糟糕

Breanne Nicole

2026 年 2 月入住 6 晚

6/10 一般

Janak S

与家人及幼儿出行
满意:服务设施,清洁度
Overall, our stay was okay. The staff was very friendly, and the rooms were very clean. However, the food at the restaurants was not up to par. There were not many healthy options, and most dishes were very oily. The food quality was also disappointing. The restaurant reservation system also needs improvement. Reservations only open 24 hours in advance, and everyone tries to book at the same time through the app. It would be much better if reservations opened earlier, such as 48 hours before, or before arrival. As it is now, you have to stay up until midnight to book for the next day, or everything fills up quickly. Pool activities for kids could also be improved. There were some activities at night in the main area, but more daytime options for children would be nice. The $300 credit per room felt misleading. It is actually a coupon booklet that does not truly add up to $300 in usable value. The coupons are split into small amounts ($20–$35) and cannot be used all at once, which encourages you to spend more money after already paying a high price for the vacation. The A/C worked inconsistently, and coordinating with the front desk was often a hassle. We had to call multiple times to get simple requests handled. It also took three hours for our bags to be delivered to our room, and when we asked if we could pick them up ourselves, we were told to wait. For the price we paid, the service and experience were not worth it,I don' recommend.
2026 年 2 月入住 5 晚

6/10 一般

Cristina Perez

与配偶出行
满意:清洁度
La habitación un poco vieja, personal poco agradable. Si no ven la manera de sacarte dinero te dejan de dar importancia
2026 年 2 月入住 4 晚

4/10 很差

Shawn

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Prior to leaving, i received an email to pick my room ( the cheapest was a 93$ upgrade) or i would be assigned whatever was available. Expedia did not explain that when booking. Upon arrival, wife and i were taken to 2 levels down to a different check in area. We were given " special " Expedia bracelets which we were told cost $150 if we lost them! We also received the regular resort bracelets. We were also told that we had to schedule our breakfast presentation which would only take 90 minutes. We declined and then i got text message from the sales rep at 751am the next morning and then a phone call to our room at 8. The hard sell for Expedia? The resort did not have enough chairs and they did not have enough security. The " Diamond " areas had plenty and there were plenty of cabanas that you could upgrade to. But not nearly enough chairs for the regular folks. People were smoking every where and the loud personal speakers on the beach made it unpleasant to relax and try to listen to the ocean. We are well traveled and we have experienced much. This wasnt the easy get away we hoped for.
2026 年 2 月入住 4 晚

4/10 很差

Luly

与配偶出行
满意:清洁度
Stay: Feb 5–9 | Room: Junior Suite Swim-Out Staff was friendly and respectful, and our room was cleaned daily. The swim-out pool was warm, which was great since we had a cold front during our stay. I strongly recommend renting a car at the airport, as it’s much cheaper than anything offered through the resort. Be aware of the “free breakfast/excursion” offers — they are actually Vacation Membership sales presentations. The pressure starts at the airport and can last for hours, and they will ask for credit cards before you sign anything, which was very uncomfortable. Food was average with little variety and no authentic Mexican options like tacos or guacamole. Our bathroom also flooded on the first day. Overall, while the staff was great, the aggressive sales tactics and food quality took away from the experience, and I would not go back.
2026 年 2 月入住 4 晚

10/10 超赞

Travis

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
Great for families
2026 年 1 月入住 7 晚

10/10 超赞

Jen

与家人出行, 团体旅客
满意:清洁度、服务设施、住宿条件和设施
My family and I had a great stay here. Staff were friendly and courteous. Beach area was beautiful. Food was outstanding! We ate at a different a le carte each night, and none of them disappointed.
2026 年 1 月入住 6 晚

2/10 糟糕

PRABHJOT SINGH

与家人及幼儿出行
不满意:服务设施,清洁度
Firstly, room we check In had blood on the bed sheet the bellboy who delivered the bag so hair all over and blood on bedsheet. He right away reported to the Guest service who took almost 3 hours to change the room. They literally wasted most of the day. Next at the time of check in a Guy name Rafael introduced us as Expedia Team Member took us to a separate lobby where he wanted us to not book from expedia going forward and he has better deals. Later on I got information that he works for " Prime Traveller Group", was basically lied to at the start. Then he keep forcing us to sign up for a breakfast sit down else you wont get any service because of expedia member. There were lot of group we meet there got FOOD poisoning and some of them were actually hospitalized as well. Overall be very careful for those FRAUD people from Prime Travel Group who waste your time and force you to not buy the package from Expedia next time and buy with them. I was astonished to understand how can expedia allow this to happen taking lot of client from them. Overall - Food -2 star, Service -1 star Shows - 3 star. I wont wanna waste my money again on Royalton Splash terrible experience. Last time in 2025 Feb the service was really great, this time it is super duper below par or I would waste of my money and time. Not going back to Royalton for sure. They force me to upgrade to diamond else not access to heated pool since it was really chilly for 2 days. They made there money by forcing us.
2026 年 2 月入住 6 晚

4/10 很差

Dale

The resort is nice and grounds well maintained. They were clearly understaffed in most areas and appeared poorly managed. It took 2 hrs to check in (via Expedia office which was odd) and 1hr to check out due to their billing error. Our 4 rooms were not in the same area despite making the request 4 weeks prior to arrival. Most of our group (and many other guests) got sick from the flu. There are no sanitizer stations anywhere which would've mitigated the spread. The Expedia credit is very misleading and only applies to limited amenities and has a limit for each. It's essentially a coupon booklet!
2026 年 1 月入住 8 晚

10/10 超赞

Emma

与家人及幼儿出行, 与家人出行
满意:清洁度、服务设施、住宿条件和设施
Perfect hotel for family. Very clean and friendly staff. Amazing food!!
2025 年 10 月入住 8 晚

8/10 还可以

Carl

满意:清洁度、服务设施、住宿条件和设施
Room wash clean shower water could have hotter in the morning.
2026 年 1 月入住 4 晚

4/10 很差

rany

与家人出行
不满意:住宿条件和设施,服务设施
We recently stayed at Royalton Splash Riviera Cancun with a group of 9 people (including 3 kids), and unfortunately our experience was very disappointing overall. The biggest issue was the food quality and illness. The buffet food was very poor and, during our stay, 7 out of 9 people in our group got sick, including all three kids. That alone really impacted our vacation. The à-la-carte restaurants were somewhat better than the buffet, but still not enough to make up for the overall food experience. The lines everywhere were extremely long. At the pool bars, we often waited a very long time just to get drinks. Getting snacks like burgers by the pool sometimes took close to an hour. The coffee shop also had long lineups every single day, which made grabbing a quick coffee frustrating. Another major downside was the pools were never heated. The water was freezing cold the entire stay, and because of that we only used the pool once. For a resort that’s supposed to be very family-friendly and water-focused, that was a big letdown. Be aware that the resort is very isolated. It’s basically in the middle of nowhere with only two other resorts nearby. If you want to leave the resort, your only real option is a taxi, and it costs about $80 USD each way for 2–4 people. We also had a poor experience with the Expedia representative at the resort. They were not helpful and we didn’t feel like we received any benefit at all from booking through Expedia. Overall, very bad experience!
2026 年 1 月入住 5 晚

10/10 超赞

Erica,Brooklyn

与家人出行
满意:清洁度、服务设施、住宿条件和设施
Staff & resort spotless
2026 年 2 月入住 4 晚

10/10 超赞

Brigit Elizabeth

满意:清洁度、服务设施、住宿条件和设施
Great room. Food was good. Lots to do. So much fun. Has something for the whole family.
2026 年 2 月入住 4 晚

6/10 一般

Randheep

Room - Room was spacious and
2026 年 1 月入住 4 晚

10/10 超赞

Harry

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
The Royalton Splash was just great. The entire place is beautiful, clean, well maintained and has so many options for things to do, places to eat, you will never get bored. There are several very nice restaurants and also a buffet that is open for breakfast, lunch and dinner. It has to be the largest buffet I have every been to. And it serves a huge variety of foods including typical American foods, as well as Mexican. The Royalton spa and fitness center are both outstanding, We used both and were not disappointed at all (try a couples massage followed by hydrotherapy). There are so many pools.....one area caters to families and another to those traveling without kids. Heres a tip...you must book reservations at the good restaurants 2 days in advance (that means be ready at 12:01 am to get a reservation). And "Diamond Club" members can book earlier than that so they get priority. If you book the stay through Expedia you get a few extra perks. My one complaint is that they only serve Dos Equis and Heineken beer. For a beer drinker that got old pretty fast. There are some good Mexican craft brewery's, you would think they might have a few of them to offer. All in all a nice trip.
2026 年 1 月入住 7 晚

6/10 一般

Mina,NorthYork

团体旅客
满意:住宿条件和设施,清洁度
不满意:服务设施
Airport transportation was not included, and we had to pay $40 per person for transfer. The resort was also not truly all-inclusive as advertised—access to a large portion of the hotel required an extra fee for the Diamond Club, which made us feel excluded and not valued as guests. We traveled as three couples and one child, and room allocation was handled very poorly. One couple had paid for an ocean-view room but received a lower-class ocean view, while another couple who paid for no upgrade received a higher-class ocean-view room. The third couple was placed in a very low-level room. Overall, guests were not treated based on what they paid for. We repeatedly requested (over four times) to be placed closer together, but despite nine buildings, we were assigned extremely far apart (Buildings 2 and 9), requiring a 15-minute walk to see each other. The room in Building 12 (also referred to as Building 2) had a constant bad smell due to a creek behind the building. Food was often cold and overall not enjoyable. Most activities were focused on children, with very limited options for adults. The sea was full of seaweed and not pleasant for swimming. Water quality was a major issue—the water had a strong smell and salty taste, affecting all drinks and coffee. No bottled water was available in restaurants, making it difficult to drink anything unless brought from the room. A request for toothpaste was also never fulfilled.
2026 年 1 月入住 5 晚