坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村

5.0 星級住宿

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

選擇日期查看價格

VIP Access

評價

8.0 分,滿分 10 分,
很好

人氣設施服務

  • 泳池
  • 浴缸
  • 包早餐
  • 全包
  • SPA
  • 免費 Wi-Fi
現價 HK$2,075
合共 HK$2,574
連稅及其他費用
4 月 16 日 - 4 月 17 日

會員尊享更多禮遇

  • 銀會員或更高等級會員預訂指定 VIP Access 住宿可享至少 85 折優惠
  • 體驗頂級品質和卓越服務
  • 尊享指定住宿的入住禮遇,並於供應情況許可下免費升級客房、提前入住及延遲退房

客房選擇

可用嘅客房篩選條件
正在顯示 16 種房型 (共 16 種)

Luxury Junior Suite Ocean Front Terrace Jacuzzi

7.8 分,滿分 10 分
不錯
(33 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

8.0 分,滿分 10 分
很好
(1 則評價)
  • 海洋景
  • 1096 平方呎
  • 可容納 8 人 (按實質預訂人數入住)
  • 1 張特大雙人床, 2 張加大雙人床及 2 張標準雙人梳化床

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

10.0 分,滿分 10 分
完美
(2 則評價)
  • 海洋景
  • 994 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張標準雙人梳化床

Luxury Junior Suite Swim Out

7.6 分,滿分 10 分
不錯
(35 則評價)
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

  • 海洋景
  • 1096 平方呎
  • 可容納 8 人 (按實質預訂人數入住)
  • 1 張特大雙人床, 2 張標準雙人梳化床及 2 張加大雙人床

Two Bedroom Luxury Junior Suite

7.4 分,滿分 10 分
不錯
(3 則評價)
  • 1089 平方呎
  • 可容納 8 人 (按實質預訂人數入住)
  • 2 張加大雙人床, 2 張標準雙人梳化床及 1 張特大雙人床

Luxury Junior Suite Ocean View

8.0 分,滿分 10 分
很好
(35 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Luxury Junior Suite Swim Out Diamond Club

8.4 分,滿分 10 分
很好
(5 則評價)
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

10.0 分,滿分 10 分
完美
(1 則評價)
  • 海洋景
  • 5205 平方呎
  • 1 間睡房
  • 可容納 8 人 (按實質預訂人數入住)
  • 1 張標準雙人梳化床, 2 張加大雙人床及 1 張特大雙人床

Luxury Junior Suite Ocean Front

7.2 分,滿分 10 分
不錯
(34 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Luxury Junior Suite Ocean View Diamond Club

7.0 分,滿分 10 分
不錯
(8 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張標準雙人梳化床或 2 張加大雙人床及 1 張標準雙人梳化床

Luxury Junior Suite Ocean Front Diamond Club

7.0 分,滿分 10 分
不錯
(2 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Luxury Junior Suite Ocean Front Swim Out Diamond Club

8.0 分,滿分 10 分
很好
(6 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張標準雙人梳化床或 2 張加大雙人床及 1 張標準雙人梳化床

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

  • 海洋景
  • 3437 平方呎
  • 1 間睡房
  • 可容納 10 人 (按實質預訂人數入住)
  • 1 張特大雙人床, 2 張標準雙人梳化床及 2 張加大雙人床

Luxury Junior Suite

8.2 分,滿分 10 分
很好
(135 則評價)
  • 544 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

7.2 分,滿分 10 分
不錯
(5 則評價)
  • 海洋景
  • 548 平方呎
  • 可容納 4 人 (按實質預訂人數入住)
  • 1 張特大雙人床及 1 張單人梳化床或 2 張加大雙人床及 1 張單人梳化床

其他推薦

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關於鄰近區域

莫雷洛斯港的坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村既鄰近機場,又在位處海灘位置。自問好動的你,一定要到訪月宮高爾夫俱樂部及坎昆 Riviera 高爾夫球度假村!如果想盡賞此區的自然風光,還可以探索女人島、蓬塔坎昆和蓬塔尼祖國家公園西海岸及海豚海灘。埃爾廷托高爾夫球場及莫雷洛斯港市廣場是旅客推介的另外兩個好去處。何不把握機會,探索此區的釣魚等水上歷險?瀏覽我們的莫雷洛斯港旅遊指南
地圖
Carretera Federal 307, Puerto Morelos, QROO, 77712

附近景點

  • Breathtaking
    莫雷洛斯港礁國家公園
    2 分鐘路程 - 0.2 公里
  • 莫雷洛斯海灘
    莫雷洛斯海灘
    19 分鐘車程 - 17.8 公里
  • Sand sculpture of Mayan calendar. Truly a work of art!
    奧霍德阿瓜海灘
    22 分鐘車程 - 20.3 公里
  • 莫雷洛斯港市廣場
    莫雷洛斯港市廣場
    23 分鐘車程 - 20.7 公里
  • 月宮高爾夫俱樂部
    14 分鐘車程 - 11.2 公里

交通資料

  • 坎昆國際機場 (CUN):20 分鐘車程

餐廳

  • the cave
    6 分鐘路程
  • Agave Mexican Cuisine
  • Diamond Club Lounge
    1 分鐘路程
  • Diamond Club Bar
    1 分鐘路程
  • Pool Bar
    16 分鐘車程

住宿資料

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村

位於埃爾廷托高爾夫球場附近的豪華全包住宿
坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村提供免費全套早餐、水上樂園免費入場和3 間池中酒吧,不妨盡情使用。此住宿提供海灘位置、2 間海灘酒吧和躺椅,如果你喜歡海,這裡絕對不會讓你失望。想要慰勞自己、放鬆一下嗎?可以到附設的 Spa 做個水療、瑞典式按摩或身體療程。住宿有 12 間餐廳,供應早餐、午餐和晚餐,並有墨西哥菜。健身室提供健身班和瑜伽班,還有沙灘排球和沙灘瑜伽等活動可以體驗。住宿提供公共區域免費 Wi-Fi,讓旅客隨時掌握世界大小事,此外亦有3 間池畔酒吧和露台等設施服務。
住宿還有提供以下設施服務:
  • 設有6 個室外泳池和兒童泳池,還有漂流河、滑水梯和3 間池中酒吧
  • 網球場、沙灘巾、桌球枱
  • 升降機、禮品店、禮賓服務
  • 服務員、自動櫃員機/銀行服務、婚宴服務
  • 許多旅客在評語中給了住宿的親子設施服務、海灘位置和泳池等特色非常正面的評價。
客房特色
全部 1005 間客房都有24 小時客房送餐服務、高級寢具等舒適享受,以及枕頭選擇和可放手提電腦的夾萬等設施服務。 許多旅客在評語中對住宿整潔的客房讚不絕口。
更多設施服務還包括:
  • 免費嬰兒床和免費摺床
  • 浴室有免費梳洗用品和風筒
  • 等離子電視,提供精選電視頻道
  • 陽台、咖啡機/沖茶器和吊扇

全包住宿詳情

此住宿是全方位服務住宿。房價已包括店內的餐飲 (可能設某些限制)。

小費及稅項

已包括小費,歡迎另付小費。

食品及飲品

包自助餐、單點菜餚、小食及指定飲品
24 小時客房送餐服務
房內迷你吧 (包所有飲品)
一個或多個地點限制飲品數量或種類

活動及設施/設備

包括所有店內活動和設施及設備的使用。

水上活動

滑浪/趴板

陸上活動

健身設施
網球
排球

娛樂

店內娛樂及活動
店內現場表演
主題派對

獎項及聯盟

住宿通過環保認證
此住宿已參加Travellife,該計劃旨在衡量住宿對下列一個或多個方面的貢獻:環保、社區、文化遺產、本地經濟。

類似住宿

住宿設施服務

網絡

  • 部分公共區域提供:免費 Wi-Fi

泊車及交通

  • 店內車位有限

餐飲

  • 免費全套早餐供應時段:每日 07:00 至 11:00
  • 1 間咖啡店/咖啡室
  • 12 間餐廳
  • 2 間海灘酒吧
  • 3 間池中酒吧
  • 3 間池畔酒吧
  • 8 間酒吧/酒廊
  • 二人/私人用餐
  • 小食店/熟食店
  • 公共空間提供咖啡和茶

店內餐廳

  • Agave
  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Ma Maison

休閒活動

  • 1 個浴缸
  • 6 個室外泳池
  • 乒乓球
  • 全方位 SPA
  • 免費水上樂園
  • 免費兒童俱樂部
  • 沙灘排球
  • 兒童池
  • 英式/美式桌球枱
  • 桑拿
  • 海灘瑜伽
  • 健身室
  • 健身班
  • 滑水梯
  • 遊樂場
  • 電子遊戲/遊戲室
  • 漂流河
  • 蒸氣室
  • 網球
  • 嬉水池
  • 購物

親子設施

  • 6 個室外泳池
  • 小食店/熟食店
  • 水上樂園免費入場
  • 免費兒童俱樂部
  • 免費提供摺床/加床
  • 兒童池
  • 房內嬰兒床
  • 洗衣設施
  • 滑水梯
  • 遊樂場
  • 電子遊戲/遊戲室
  • 漂流河
  • 嬉水池

便利服務

  • 24 小時接待處
  • 自動櫃員機
  • 行李寄存
  • 洗衣設施
  • 接待處提供夾萬
  • 髮廊
  • 禮品店/書報攤

旅客服務

  • 多語服務人員
  • 行李搬運服務
  • 求婚/浪漫套餐服務
  • 客房清潔服務 (每日提供)
  • 旅行團和門票諮詢服務
  • 乾洗/洗衣服務
  • 婚禮服務
  • 開床服務
  • 禮賓服務

商務服務

  • 8 間會議室
  • 會議中心

戶外設施

  • 位處海濱
  • 位處海灘
  • 沙灘巾
  • 沙灘太陽傘
  • 沙灘椅
  • 泳池太陽傘
  • 泳池躺椅
  • 花園
  • 露台

全方位 SPA

  • 水療
  • 身體磨砂
  • 芳香療法
  • 美甲/護足
  • 美容療程
  • 桑拿
  • 浴缸
  • 排毒裹敷療程
  • 深層組織按摩
  • 瑞典式按摩
  • 腳底按摩
  • 蒸氣室
  • 熱石按摩
  • 雙人療程室
  • 體膜護理
  • SPA 每日開放

無障礙設施

  • 如需特定無障礙設施,請參閱預訂確認內的資料與住宿聯絡。
  • 升降機
  • 輪椅可達登記櫃台
  • 輪椅可達禮賓櫃台
  • 輪椅通道
  • 輪椅通道 (可能有限制)

其他設施

  • 9 層樓層
  • 指定吸煙區 (違者罰款)
  • 美術學院派建築
  • 接待廳

客房設施服務

睡房

  • 羽絨被
  • 免費提供摺床/加床
  • 免費嬰兒床
  • 枕頭選擇
  • 高級床上用品
  • 遮光布簾

浴室

  • 毛巾
  • 免費梳洗用品
  • 私人浴室
  • 拖鞋
  • 風筒
  • 浴袍

娛樂

  • 附收費有線頻道的等離子電視
  • MP3 基座

餐飲

  • 24 小時客房送餐服務
  • 免費迷你吧
  • 免費樽裝水
  • 咖啡機/沖茶器

其他設施

  • 吊扇
  • 免費本地通話
  • 夾萬 (可放手提電腦)
  • 空調 (恆溫)
  • 書桌
  • 電話
  • 熨斗/熨衫板

政策

入住

入住時段開始時間:15:00;入住時段結束時間:00:00
零接觸入住服務
最低登記入住年齡 - 18 歲

退房

於 12:00 前退房
零接觸退房服務

特別入住指示

住宿前台職員將親自迎接旅客到埗
此住宿於服務時段過後不辦理登記入住手續
由住宿提供的資訊可能會使用自動翻譯工具翻譯。

如何進入住宿

接待處有人當值

寵物

不可攜帶寵物或輔助動物

小童與加床

歡迎兒童入住
1 位 1或以下兒童可使用現有寢具免費入住父母或監護人的客房
免費摺床/加床
免費按要求提供嬰兒床

此住宿接受以下付款方式

重要資訊

基本收費

你將需於住宿支付以下費用,並可能包含適用稅項:

  • 清潔費:每晚 USD4.06

此處已列出所有由住宿提供的收費項目。

注意事項

如有額外房客入住,住宿會依照其規定收費。
住客登記入住時或須出示由政府簽發附有相片的證件,以及提供信用卡、扣帳卡或繳交按金以備雜費之用。
住宿無法保證一定能滿足住客的特別要求,須視乎住客登記入住時的供應狀況,住宿亦可能會加收費用。
住宿接受信用卡及現金等付款方式。
住宿內的保安設備包括滅火筒
此住宿的戶外空間 (例如露台、庭院、陽台) 未必適合兒童。如有疑慮,建議你在抵達前聯絡住宿,確認對方是否能為你安排合適的客房。
住宿登記編號 005-007-006211/2025

其他須知

此住宿謝絕寵物或輔助動物

住宿又稱為

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

常見問題

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村是否設有泳池?

是,此住宿設有6 個室外泳池及兒童泳池。

入住坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村需要多少錢?

截至 2026 年 3 月 26 日,2 位成人於 2026 年 4 月 16 日入住坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村 1 晚的價格低至 HK$2,075,未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價,可能隨時變動。請選擇日期以查看最準確的價格。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村是否寵物友善住宿?

否,此住宿恕不接待寵物。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村的泊車位收費多少?

此住宿提供有限泊車位。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村的登記入住時間是?

登記入住開始時間:15:00;登記入住結束時間:00:00。營業時段以外恕不提供登記入住服務。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村的退房時間是?

退房時間為 12:00。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村是否提供全包式禮遇?

是,此為全包式住宿。活動包括滑浪/趴板、網球、排球等。

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村位於哪裡?

此海濱住宿位於莫雷洛斯港,距離埃爾廷托高爾夫球場 10.6 公里,而且距離莫雷洛斯港市廣場 20.8 公里。

評價

坎昆皇家頓濺水河岸,Autograph Collection 全包式度假村的評價

8.0

很好

8.6

整潔度

8.4

設施服務

8.4

職員與服務

8.6

住宿狀況
10 分評分,優異;2680 則評價中有 1258 則
8 分評分,不錯;2680 則評價中有 612 則
6 分評分,一般;2680 則評價中有 358 則
4 分評分,欠佳;2680 則評價中有 208 則
2 分評分,很差;2680 則評價中有 244 則

評價

10/10 優異

kunlun

於 2023 年 12 月住了 5 晚

8/10 不錯

Allison

讚好:整潔度、職員與服務、設施服務和住宿狀況
This property was chosen to accommodate our teenage boys. It was a success in that aspect. This resort has all of the extras, but the beach leaves a little to be desired (we knew this going in). The pools were very clean and had daily entertainment.
於 2026 年 3 月住了 4 晚

2/10 很差

camilo

親子同遊
讚好:住宿狀況
不滿:職員與服務
No recomiendo venir aqui la comida es super mala aqui sirven sancocho para cerdos ademas la playa no sirve y para colmo a cada rato hacen actividades para personas de otras empresas te llenan el hotel en fin no pierdas tu tiempo ni dinero aqui
於 2026 年 3 月住了 5 晚

2/10 很差

Wendy Viridiana

不滿:整潔度、職員與服務和設施服務
2 días no hicieron limpieza en la habitación , a la salida quisieron cobrarme un tour por $8,000 pesos que no contraté y luego me querían cobrar el brazalete que ellos me quitaron , tuve que demostrar que la persona que me recogía era mi amiga enseñando fotos con ella, avisé más de 2 veces que festejabamos el cumpleaños de mi esposo y no tuvieron ni un detalle hasta que me quejé ya enviaron unos postres , todo mal no regreso nunca evítense problemas no vayan a este hotel muy mal
於 2026 年 3 月住了 4 晚

8/10 不錯

Jatinder

多人同遊
讚好:整潔度、職員與服務和住宿狀況
Really good for kids . No action for adults at all, not a party resort . Food is A class . Beach is ok . Staff is really nice . No local crowd at all in the resort .
於 2026 年 3 月住了 5 晚

10/10 優異

Andrew

讚好:整潔度
Great resort, so much to do and enjoy. Fantastic spot for a family vacation.
於 2026 年 3 月住了 5 晚

2/10 很差

Moises

親子同遊
不滿:職員與服務
Nice property good location, 90% bad service , it seems like the owners have interest in there resort but the stuff don’t take care of it, we were thinking on getting a membership but due to bad service and lies we decided not to even talk to them and never go back. We complain and nobody got back to us they are overpriced for what you get.
於 2026 年 3 月住了 2 晚

2/10 很差

Mayra (Framingham )

親子同遊
讚好:整潔度和職員與服務
不滿:設施服務和住宿狀況
Never come back to the hotel
於 2026 年 3 月住了 4 晚

10/10 優異

Ana M (Coral Springs)

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
My stay at this hotel in Cancun was absolutely perfect from start to finish. The staff was incredibly welcoming, attentive, and always ready to help with a smile. The room was spotless, comfortable. What truly made the experience unforgettable was the overall atmosphere. It was the perfect balance of fun and relaxation, making it ideal whether you want to unwind or enjoy activities. I felt taken care of the entire time and didn’t have to worry about a single thing. I would definitely come back and highly recommend this hotel to anyone looking for an amazing getaway in Cancun!
於 2026 年 3 月住了 6 晚

8/10 不錯

Michael (Scarborough )

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great kid friendly resort - pools, amenities, shows and activities. Downside is the beach - very narrow and not clean - as well as the food at both the buffet and the specialty restaurants.
於 2026 年 3 月住了 7 晚

2/10 很差

Elad

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
Keep your money look somewhere else before booking there !! This place is a joke I had a terrible experience at Royalton Splash Cancun and would not recommend it to anyone. The food situation alone was unacceptable. I was served a raw hamburger, which is completely unacceptable for any resort, especially one that claims to be high-end. To make things worse, the pizza place kept running out of cheese, and the burger station ran out of fries—how does a burger place run out of fries? The bar wasn’t any better. They didn’t even have mint for mojitos, one of the most basic cocktails you’d expect at a resort in Cancun. Service across the board was horrible. Every request felt like a burden. The staff constantly said “no” to simple things, and the overall attitude was rude and unwelcoming. It honestly felt like the employees were miserable and didn’t want to be there. The pool area was chaotic. Getting a chair felt like competing in a daycare—people scrambling and fighting over spots first thing in the morning. Even the ice cream stand couldn’t keep up—they ran out of cones, which just added to the frustration. Overall, this resort was disorganized, poorly managed, and far from the luxury experience it promises. Definitely not worth the money.
於 2026 年 3 月住了 7 晚

4/10 欠佳

JAYSHREE (Winter Garden)

讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt dismissive and unwelcoming. The biggest disappointment was the Mayan Cave dinner ($70 per person). Two people in our group are vegetarian and none of us eat beef. When we arrived, the fixed menu only offered surf and turf with no vegetarian options. We were told we should have notified them beforehand, though no one informed us when booking. We were promised accommodations, but instead received plain leafy greens called a “salad,” and were told the rest of our appetizers would not be served. After pushing back, only two appetizer plates were brought for eight adults to share. Vegetarians received a basic veggie patty, while the rest of us got salmon, while other tables received lobster and steak. Several courses listed on the menu never arrived. Buffet stations were frequently empty, sometimes the entire time we were there, and staff often appeared annoyed when guests waited for refills. Management listened but promised follow-ups never happened.
於 2026 年 3 月住了 5 晚

4/10 欠佳

ANKIT (Winter Garden)

親子同遊
讚好:整潔度、設施服務和住宿狀況
不滿:職員與服務
We recently stayed at Royalton Riviera Cancun and feel obligated to share our experience so other travelers can make an informed decision. The resort looks beautiful, but the service consistently ruined what should have been a relaxing vacation. On multiple occasions at different bars, we politely ordered drinks and were bluntly told “no” with no explanation or alternative offered. Staff would simply walk away and serve the next person, leaving us waiting just to order something else. It felt dismissive and unwelcoming. The biggest disappointment was the Mayan Cave dinner ($70 per person). Two people in our group are vegetarian and none of us eat beef. When we arrived, the fixed menu only offered surf and turf with no vegetarian options. We were told we should have notified them beforehand, though no one informed us when booking. We were promised accommodations, but instead received plain leafy greens called a “salad,” and were told the rest of our appetizers would not be served. After pushing back, only two appetizer plates were brought for eight adults to share. Vegetarians received a basic veggie patty, while the rest of us got salmon, while other tables received lobster and steak. Several courses listed on the menu never arrived. Buffet stations were frequently empty, sometimes the entire time we were there, and staff often appeared annoyed when guests waited for refills. Management listened but promised follow-ups never happened.

6/10 一般

Kaureen (Moonbeam)

讚好:整潔度、職員與服務、設施服務和住宿狀況
From day one I did not like the fact that we couldn't be guaranteed our room choice. We wanted two queen bed rooms for 7 people. Until the day we arrived we had no idea what we were getting. Royalton needs to address this mess because a-lot of people and experienced travelers like myself won't be booking there again because of this. Also, why have butlers if the only thing they do is reserve dinner reservations. No appetizers or wine in room and I am a VIP Expedia member. Another huge problem is the extremely loud entertainment up past 11 o'clock- its a kids resort! If anyone is looking to got here I suggest they ask for the mangrove side - probably a lot quieter. Staff was amazing everywhere we went but would not return.
於 2026 年 3 月住了 7 晚

8/10 不錯

Ryan

讚好:整潔度、職員與服務、設施服務和住宿狀況
Rooms were comfortable and bright, staff was very friendly and always helpful
於 2026 年 3 月住了 8 晚

6/10 一般

MARIA

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Cons: - by 7am the pool chairs were all reserved - Making a reservation for any restaurant using the app almost impossible - We bought the photo package and we were promise the photo book by 7:30am the next morning and we checked until 9am that we had to leave for the airport and the book never arrived. - Selling the diamond club meeting before check in not a good experience. Pros - Activities at night A++ - Coffee shop open 24/7 - Water parks and lazy river
於 2026 年 3 月住了 4 晚

2/10 很差

Amanda

親子同遊
不滿:整潔度、職員與服務、設施服務和住宿狀況
First off, the staff were not welcoming at all; most of them had an attitude. The customer service was horrible, and the room didn't feel or smell clean. I got food poisoning from this resort, which resulted in me ending up in the hospital and spending thousands of dollars. The resort is trying to downplay it, acting as if their food isn't the cause, even though I haven't eaten anywhere else, mostly just the buffet. My little 3-year-old son got sick as well, and even my mother. We all got sick from this resort. This resort is not clean, neither the food nor the rooms! I would not recommend this hotel to anyone. Royalton Splash Mexico will never get my money or time again. 0/10
於 2026 年 2 月住了 5 晚

8/10 不錯

Jeffrey

讚好:整潔度、職員與服務、設施服務和住宿狀況
Not nearly enough seats
於 2026 年 3 月住了 3 晚

4/10 欠佳

Ashley

讚好:職員與服務
不滿:整潔度
This was by far the worst vacation we have ever taken. The staff was nice, but they were not equipped to deal with high volumes of guests. The check in process was awful. We could not check in at the main desk, they made Expedia members go down to an office practically off the grid to check in. Took so long we lost the afternoon to enjoy the pool. We also couldn’t get dinner reservations until the third night we were there. Had to eat buffet over and over and were told ‘sorry its busy’. Trying to fight for food at an all inclusive resort was disappointing, but when we finally did get into one of the restaurants, they were out of everything. The pool was also so full there were no chairs, had to wake up at 7am if you didn’t want to pay for cabanas. We were desperate so we finally booked one only to be told to move because they accidentally sold the cabana to someone else. In addition to all of this, our room flooded and nobody came to help for 2 hours and they ran out of most alcohol. Can’t believe we spent $6k for that, never want to book through Expedia again.
於 2026 年 3 月住了 4 晚

8/10 不錯

Jacob

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very nice and clean nice swim up sweet
於 2026 年 3 月住了 4 晚

8/10 不錯

Armani

伴侶同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Everything was great! Nice views, pools, clean beach very nice. The food wasn’t too good.
於 2026 年 3 月住了 5 晚

4/10 欠佳

jael

家人同遊, 親子同遊
讚好:職員與服務
不滿:設施服務
Pros- Most of the staff were very nice and accommodating. The nighttime restaurant staff were well trained and fun. The bartenders were good at their job. The food was very pretty. If you have kids that enjoy water slides they may enjoy them for a while. Cons- There were not enough fun activities. The only things that were interesting to my 19 yr old was the beach volleyball and water volleyball. There was nothing that my 15 yr old was interested in. (He doesn't like sports) My 19 yr old really wanted to do kareoke but was not able to get in to it because of timing of dinner and limited availability of singing spots. The nighttime activities stop way too early. There needs to be table tennis or pool table or something that people can do. It just was not a very fun organized place. As for the food, the nighttime restaurants were pretty good, but if you like dessert this is not the place to be. The buffet food was very pretty and plentiful but was not very tasty. I also was very worried about the food safety because the food that was supposed to be cold was lukewarm. My 15 yr old and I got gastrointestinal sickness and were sick for 3 days, can't be sure it was from that but it was suspicious. Then, we had to pay $60 to the hotel for meds (anti-diarrhea and nausea) for our sickness. (Nice souvenirs) Room service was very slow and unreliable. Booking through Expedia means you get walked farther out of the way to check in and they want to upsell other things to you wasting vaca
於 2026 年 3 月住了 5 晚

8/10 不錯

Amy

親子同遊
讚好:整潔度、職員與服務、設施服務和住宿狀況
Resort was nice and clean. Kids had a blast. Food was less than ideal
於 2026 年 3 月住了 5 晚

2/10 很差

guisedio

不滿:整潔度、職員與服務、設施服務和住宿狀況
👎
於 2026 年 1 月住了 6 晚

4/10 欠佳

Miguelangel

伴侶同遊
讚好:整潔度、職員與服務和住宿狀況
Yes clean room and staff
於 2026 年 3 月住了 3 晚