Everything was excellent —only one thing that need for improvement is the gym area. Equipments some are old and not working . . I really loved this Hotel, for sure I am coming back..
Elton
2024 年 11 月入住 6 晚
10/10 超赞
Carmina
2024年11月23日
满意:清洁度、员工和服务、住宿条件和设施
The property is gorgeous. It reminds me of a more modern Taj Mahal. It is licated in a VERY safe and upscale closed condominium with many other hotels and upscale homes. It is also only 1 hr from Cancun and 1 hr from Tulum. I recommend renting a car so you can visit these other locations. The hotel has somwthing for everyone. Fun events for young crowds, but also families, for partying guests, to more quiet ones. The lobby is impressive but they should invest in aromas to greet you rather than a slightly musty smell. The layout of the hotel and the rooms is wonderful and inviting. The quality of the food was not great, especially, the buffet with quantity but not great quality....much of the cooked food looked uninviting and as if it had sat there for hours which was steange as it was a busy buffet. You do get several options for restaurants on the property (Buffet, Italian, French, Japanese, Mexican, Steakhouse). You also can visit some of ots close by sister hotels. We were 2 afult women and loved sraying here.
Carmina
2024 年 11 月入住 4 晚
10/10 超赞
Flavio
与家人出行
2024年11月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I really love the Property, staff, entertainments.
Flavio
2024 年 11 月入住 4 晚
10/10 超赞
Israel Carmona
2024年11月21日
满意:清洁度、员工和服务、住宿条件和设施
It is a wonderfull plage to relax !!!
Israel Carmona
2024 年 11 月入住 3 晚
10/10 超赞
Janice
2024年11月21日
Janice
2024 年 10 月入住 4 晚
10/10 超赞
Araceli C
与配偶出行
2024年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Todo está excelente la propiedad los trabajadores muy buena comida y el servicio excelente,sólo vi un problema el piso está muy resbaloso en los pasillos
Araceli C
2024 年 11 月入住 4 晚
2/10 糟糕
Marija
与配偶出行
2024年11月20日
满意:清洁度
不满意:服务设施
Chek in time was at 3pm we didn’t get a room to 5pm we arrived in hotel at 12 they told us they gonna let us in around 2:30
When we come to ask for room they tell us room is not ready they cleaning
We was extremely tired we had long flight
And our room supposed to be pool view they give us room with no views at all
We had views on back of hotel some really bad views
Food was horrible we never experienced that and expect from Riu
We constantly ordered food from outside resort bcs taste was so bad we purchased all inclusive packages but we really didn’t get any of that bcs of food taste and quality resorts like Riu should have better food choices and quality
Two days was raining so bad resorts was so bad. No activities no music nothing was very depressing
We were literally forced to lock ourselves in the room and do nothing
Ppl on reception didn’t even answer the phone for 3 days I try to get extra blanket bcs we were so cold they never bring it
When was our time to check out we asked to chek out at 1pm instead of 12 they say ok no problem
But at 12 they start to knock on doors and 3 ppl show up and said we have to leave and they have to clean the room they have guests coming we told them that we spoke with front desk and they know that we are going to stay extra
30 min later they come again and say that we have to leave
12:45 we were out of the room
We go on front desk to check out
They tell us 400$ pesos we have to pay bcs we stay extra
Marija
2024 年 11 月入住 5 晚
10/10 超赞
Gabriela
2024年11月20日
满意:清洁度、员工和服务、住宿条件和设施
Gabriela
2024 年 11 月入住 5 晚
10/10 超赞
Shahram
与家人出行
2024年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very attentive and courteous staff. Food and services were great.
Shahram
2024 年 11 月入住 7 晚
10/10 超赞
Regina
与配偶出行
2024年11月19日
满意:清洁度、员工和服务、住宿条件和设施
This hotel is exactly as it’s called. It’s a palace in my opinion the nicest hotel in Mexico. The staff was extremely friendly willing to help attentive and everyone spoke English… The grounds themselves were clean. Bathrooms were clean… Many options on dining that there are different restaurants that you can go to and not just eat the buffet……
The buffet for breakfast and lunch was OK a lot of options to choose from…
We’ll definitely stay here again
Regina
2024 年 11 月入住 4 晚
10/10 超赞
Rudy
2024年11月19日
满意:清洁度、员工和服务、住宿条件和设施
Rudy
2024 年 11 月入住 4 晚
10/10 超赞
Yarbul,Miami
与家人出行
2024年11月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quiet
Yarbul
2024 年 11 月入住 3 晚
6/10 一般
Justin Stuart,Georgetown
与家人出行
2024年11月19日
满意:清洁度、员工和服务、住宿条件和设施
The hotel, beach, and grounds were beautiful. The rooms were nice and spacious. The food was mediocre at best, the buffet was better than the restaurants!! Beer, wine and liquor choices were poor. Cocktails were limited. We took shots of Patron Silver one night, which I drink at home, it was not Patron Silver! The bar tenders and servers were generally attentive if you tipped them. Entertainment was ok. Overall it was an ok experience.
Justin Stuart
2024 年 11 月入住 7 晚
10/10 超赞
Jacqueline Di
与配偶出行
2024年11月18日
满意:住宿条件和设施,服务设施
Gorgeous property! Perfect location
Jacqueline Di
2024 年 11 月入住 7 晚
8/10 还可以
Shadae
与家人出行
2024年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed my stay will go again
Shadae
2024 年 11 月入住 4 晚
10/10 超赞
Errol Obed
与家人及幼儿出行, 与家人出行
2024年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Alimentos de calidad y buena atención.
Errol Obed
2024 年 7 月入住 5 晚
10/10 超赞
Jose De Jesus
与家人出行
2024年11月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
Jose De Jesus
2024 年 11 月入住 5 晚
10/10 超赞
Carol
2024年11月17日
满意:清洁度、员工和服务、住宿条件和设施
Carol
2024 年 11 月入住 5 晚
10/10 超赞
Katrina
与配偶出行, 团体旅客
2024年11月17日
The staff were very nice, friendly and very helpful. Clean atmosphere and some good menu options. Overall great experience should recommend to family and friends.
Katrina
2024 年 11 月入住 4 晚
10/10 超赞
Francisco O
2024年11月17日
满意:住宿条件和设施,清洁度
Good
Francisco O
2024 年 11 月入住 5 晚
10/10 超赞
Ebony Elise
与家人出行
2024年11月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was beautiful and luxurious in every way. The views from every angle were spectacular and the food was absolutely scrumptious. I would definitely stay there again.
Ebony Elise
2024 年 11 月入住 4 晚
10/10 超赞
Robert,Clifton
2024年11月17日
满意:清洁度、员工和服务、住宿条件和设施
Robert
2024 年 11 月入住 7 晚
10/10 超赞
Guillermo Antonio Vanegas
与配偶出行
2024年11月16日
满意:服务设施
I love everything plus the people who working over there they are very friendly and professional .they treat us like a king