Even though booking confirmation stated check in at 2pm we were not allowed to check in until 3pm. All we wanted to do was drop our bags off and go out but rude and unhelpful man on desk wouldn't allow us. Booked a delux room but absolutely not as pictured or what we were expecting. It eas very expensive for one night for a dreadful room overlooking scruffy back of properties. Air con didnt work nor did the safe, bed was very uncomfy and it was generally noisy. Thankfully we only had one night here, it wasnt a pleasant stay. If you want to see the tower stay in Florence and visit for the day, train takes an hour and costs €9. Pisa is scruffy, over priced and rude staff. However walking around there much nicer and cheaper hotels, looks like there is hotel being built outside this one
This hotel also had a sign hanging on the door advertising vacancies, which is not surprising considering how awful and over priced it is!