2/10 糟糕
Marianne,Twin Lakes
与家人出行, 带宠物出行
2025 年 3 月 5 日
不满意:清洁度、服务设施、住宿条件和设施
Do not stay here!! I'm currently fighting a battle to have my money refunded. Unbelievable that this owner has a list of rules a mile long that clearly were not followed by any previous guests. There was hair in bathroom sink, the furniture was filthy dirty, and bugs ( I believe roaches) both dead and alive. We left property within minutes of arriving when a live bug literally crawled over my foot. The outside area was also disgusting. Tons of dog poop in yard ( and again, owner has rules regarding this). I have pictures to share. Owner did not respond to us until a day after we vacated his property. This was a most unpleasant experience being 2000 miles from home on an extensive road trip. We had to scramble to find other accommodations while in Phoenix and have endured multiple expenses because of this situation. Of course we were required to pay for unit up front and had to pay a cleaning fee even before arriving. Now I'm having to endure "a process" to have monies refunded. ZERO stars is my rating.
Marianne
2025 年 2 月入住 4 晚