When we checked in it was late, however our room was on the 3rd floor, we asked for a different room and we received a room on the 1st floor. A sleeper sofa reserved, no sleeper sofa, toilet seat broken, The secured dead bolt lock broken. We moved 2 rooms down where a sleeper sofa was, the sleeper sofa was so nasty, I was afraid to sit on it. It shouldn’t have even been in the room. I definitely wouldn’t have given the room to an out of town guest. I have stayed at a sonesta suite before. None of them was ever this bad. This place needs a lot of work based on the rooms we stayed in.