When we arrived we were impressed with the warm welcome and the option to text for service or requests. However, though texting resulted in an immediate text response, there was zero service (requested ice….never came; requested coffee….no one showed; requested cups that they forgot to provide….nada). The room cleaning was below parr - didn’t refill coffee; promised fireplace fuel did not happen, items taken by their staff, from our room, and they placed outside door for 3 days. Food at the restaurant was mediocre, but the salad was fantastic. For $1,800 a night…we will consider other options next time.