I communicated my concerns to Expedia regarding my hotel reservation and flight booking. I opted for an upgrade to ensure a better experience, incurring an additional daily charge. However, I did not receive a pool view room, despite the hotel's claims to the contrary. I submitted photographic evidence of the situation, but unfortunately, no action was taken to address my dissatisfaction as a customer. As a result, I felt disappointed with both the Moxy Hotel and Expedia.