This property was an inconvenience for me for the following reasons:
• There was bad plumbing and I had to repeatedly request maintenance during my stays at this property.
• The supposed “breakfast” that is claimed to be offered, (which is only Grab&Go granola bars for food options), ran out daily by 7am and it’s supposed to be offered from 6-9am.
• I was placed on a DNR: Do Not Rent list for an unknown reason by someone in management or a higher up position. I followed hotel policy during all of my stays. When I tried to check in to this property on 8/15 after booking one night through a third party, I was told I was on a Do Not Rent list. I wasn’t given an explanation for the reasoning for being on the DNR list, and was told by hotel staff that it cannot be changed once it’s in the system.
This was a horrible experience, considering I’ve spent a lot of money at Extended Stay Hotels and also this specific property location. The staff and management at this hotel location failed to deliver basic customer service. I am very disappointed.