At checkin, no one gave me a wristband or parking pass, only for me to later be awkwardly told as I was entering the pool that I needed a wristband to enter, and to go back to the front desk. The big pool itself is wonderful. The room however was not like the misleading pictures showing nice windows & light in the kitchen/living area. Not a single window in the living area. I get that rooms are "individually decorated", I suppose I just lucked out with the "dungeon theme". Dining table & chairs crammed so close to the fridge that it was literally impossible to open the fridge door without having to move furniture! The room was an "adjoining room", and the entire first evening, night, & morning was filled with incessant noises, voices, shuffling, banging etc from next door. To top it off, I turned down the bed duvet later that night only to find 2 large stains on the sheets! They charge an additional $28 "resort fee" (not made obvious when I made the booking, and for what?), but perhaps with their "resort fee" they could afford to at least replace stained sheets! Disgusting. Day 2, with a Do Not Disturb sign on the door, a maintenance person knocks, wants to come in to inspect Internet connectivity. Um, what does "Do Not Disturb" mean? When I mentioned the bed sheet & other issues to the maintenance guy, he said he'd see what he could do. Nothing was done. At checkout, there was no "thank you", no "how was your stay", just a "you're good to go". I couldn't wait to leave!