I was really looking forward to my stay at the Stella Hotel in Goraya .The hotel needs to invest in staff training - Clearly not there .
Some Examples , At Breakfast there was hardly more than 6 guests at anyone time - but the whole breakfast function is so dis-organised . There are 3 flasks . Not a single one labled so guests are having to open the flask lid and put thier nose to smell what the hot liquid is : Tea / Coffee / Hot Chocolate . Not very hygiene.
Lack of breakfast items . On arrival i was shown to my suite which was clean ..i was shown to the room safe ...The first thing i did was i put passport in the safe and locked the safe ..To my horror i could not open the safe again - had to call reception . They sent a couple of guys who after 20 mins got it open ..but it meant i could not use the safe again ..
I then tried the TV - again not working . Satellite box had to be changed twice ! Over 2 days..
I then ordered Masala Chai ! Which i thought was stale not fresh at all ..I ordered another cup ...again stale most likely pre made . By now i had to call reception and ask them to ensure my tea was fresh . Finally some effort was made and when my tea did arrive the room service guy bought tray load of food into my room - I said that food is nit mine !!!He replied yes i know .its for another room but iam just dropping your Tea on nthe way ...The thought that someone else 's food had been in my room and juggled about is very uncomfortable with me . Failure of Management
MOHAN
2022 年 9 月入住 3 晚
10/10 超赞
真实旅客
与家人出行
2021年04月17日
满意:员工和服务、服务设施、住宿条件和设施
The rooms are very spacious and clean, lovely bathrooms,, staff are very friendly and the food is amazing , would definitely visit again
真实旅客
2021 年 4 月入住 1 晚
10/10 超赞
真实旅客
与配偶出行
2019年10月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
From the entrance staff to restaurant and cleaning staff, they were super and couldn’t do enough for you. No matter what I asked for or ordered from kitchen it was cooked to how I wanted it
真实旅客
2019 年 9 月入住 12 晚
8/10 还可以
真实旅客
与家人出行
2019年09月25日
满意:清洁度、服务设施、住宿条件和设施
Local easy to get to, nice and clean good staff.
Food wasn't that great
真实旅客
2019 年 9 月入住 2 晚
10/10 超赞
真实旅客
2019年08月28日
真实旅客
2019 年 8 月入住 4 晚
10/10 超赞
真实旅客
团体旅客
2019年07月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was amazing stay everything was wonderful keep it up.
真实旅客
2019 年 7 月入住 1 晚
10/10 超赞
真实旅客
2019年02月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is great and close to city’s shop good access to HWY. The restaurant service is pretty slow.
真实旅客
2019 年 2 月入住 7 晚
10/10 超赞
Pal,Uk
2019年02月8日
满意:清洁度、住宿条件和设施、客房舒适度
Nice, clean hotel. Like a previous review suggested, is a 3 star, but definitely like a 5 star. Very please and will book again.
Pal
2019 年 1 月入住 7 晚
10/10 超赞
真实旅客
2018年12月19日
真实旅客
2018 年 11 月入住 24 晚
10/10 超赞
M,Chandigarh
2018年12月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The best hotel in the region; even surpassing 5 star standards.