I would usually give the property five stars across the board. The problem was they were redoing the front entrance and it was inconvenient to go in the side doors. That is the only complaint I have.
LJ
2025 年 1 月入住 5 晚
6/10 一般
Shanine
与家人出行, 商务旅客
2025年01月5日
满意:员工和服务,清洁度
The lamps were falling over in the room
Shanine
2025 年 1 月入住 2 晚
2/10 糟糕
Diana
2024年12月31日
满意:清洁度
不满意:住宿条件和设施,员工和服务
Housekeeping tried to enter my room while we were sleeping. I was very upset I told the front desk and asked to make sure my room would be cleaned and it was not. Besides the scare of someone entering no one came back. In addition we needed to leave early for a family emergency and the front desk clerk was sleeping and not helpful at all. Very disappointed!!
Diana
2024 年 12 月入住 3 晚
6/10 一般
Jose
与家人出行
2024年12月30日
满意:员工和服务
Property was being remodeled and had lot of noise since early morning.
Jose
2024 年 12 月入住 7 晚
10/10 超赞
Robinn
与家人及幼儿出行
2024年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Main Entrance was closed and the parking lots in back were dark
Robinn
2024 年 12 月入住 1 晚
6/10 一般
Kaitlin
2024年12月23日
满意:员工和服务
不满意:住宿条件和设施
Kaitlin
2024 年 12 月入住 2 晚
4/10 很差
Isabella
商务旅客
2024年12月19日
满意:清洁度
不满意:住宿条件和设施,员工和服务
I check into my room and it is 85 degrees in there. I attempt via both window unit display and wall thermostat to adjust the temperature and it appears to be malfunctioning before the display shuts down completely. I go down to the front desk and explain the situation and they send me back up to my room where a maintenance person will allegedly come assist shortly. After ten minutes or so of sweating in my room I go back down and ask if the maintenance person is on their way. The man says he will come up and take a look himself. Obviously useless as it is simply broken. He says he will send someone right away but I am like I can't really stay in there I will wait in the lobby. TWENTY minutes go by (now over half an hour after I checked in) and finally another gentleman FINALLY offers to change my room. Thank God. Should not have taken that long, they should have just moved me immediately. I bet if I wasn't a young woman traveling alone I would have been instantly switched. And the hotel doesn't even include breakfast. Second gentleman did call my new room after to check in on everything which was nice. He was a taller fellow and the shorter man was unhelpful.
Isabella
2024 年 11 月入住 1 晚
2/10 糟糕
Sadia
2024年12月15日
不满意:清洁度、员工和服务、住宿条件和设施
Uncomfortable beds, staff not available, pool was dirty, bad pillows, dusty room
Sadia
2024 年 12 月入住 2 晚
10/10 超赞
Jasmine
2024年12月11日
Jasmine
2024 年 11 月入住 1 晚
10/10 超赞
David
2024年12月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great front desk
David
2024 年 12 月入住 2 晚
8/10 还可以
Kelly
与家人出行
2024年12月2日
满意:员工和服务、服务设施、住宿条件和设施
The manager at the property was very attentive and courteous. He replied to my initial review promptly and wanted to make things right. We really appreciate that. The Courtyard is near restaurants, shopping, and close proximity to major highways.
Kelly
2024 年 11 月入住 7 晚
10/10 超赞
Justine
与家人及幼儿出行
2024年11月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Kid friendly staff! Thank you so much!!!!
Justine
2024 年 11 月入住 2 晚
10/10 超赞
Gregory
2024年11月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy parking and hotel was clean.
Gregory
2024 年 11 月入住 1 晚
8/10 还可以
Gus
2024年11月2日
Gus
2024 年 10 月入住 1 晚
10/10 超赞
Laraine
2024年10月23日
Laraine
2024 年 9 月入住 2 晚
10/10 超赞
Montaniz
2024年10月21日
满意:清洁度
Great
Montaniz
2024 年 10 月入住 3 晚
8/10 还可以
Luzia
与家人出行
2024年10月19日
Good
Luzia
2024 年 10 月入住 1 晚
10/10 超赞
真实旅客
与家人出行
2024年10月18日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Young Family
Overall a great stay. I just have on suggestion. We did the Sesame Place Package so we were there with young children. We ordered pizza and went down to the lobby to eat (so the kids were at a table and not destroying the room) and were told we could not sit in the Bistro. (I saw two other young families during our stay struggling with the same issue) However, in the area we were able to sit there were only bar height tables or "living room" type tables and chairs. I feel like simply exchanging a few of the Bistro tables for the bar height tables would solve this issue and make young families more comfortable.
I do want to be clear that the staff went out of their way to make us comfortable in the area we were allowed- however it just wasn't a kid friendly set up. Given that you do the Sesame Place Package I hope resolution will be considered