The room we were allocated when we checked-in had defects. Bedside lights could only be switched on/off at the wall sockets, the bathroom extractor was inoperative, the shower had part-used shampoo tubes lying in shower tray, sheets/pillows had make-up stains and other unidentified stains.
The Velux type window double glazed seal had gone, resulting in a cloudy glass.
We asked to be offered an alternative. This was offered and turned out to be a larger room, much more comfortable, cleaner, but clearly in the middle of refurbishment. Holes and watermarks in the ceiling, drawer fronts and wardrobe door fronts and coat hangers were missing. We accepted this room from the manager, relieved that we at least had a partially acceptable space for our two night stay. The manager’s pragmatic approach to our dissatisfaction was helpful and he was perfectly pleasant, whereas one of the front of house supervisors was most unhelpful.
The redeeming aspect of our stay was the breakfast service. A clean and bright dining room with a well presented choice of breakfast food and beverages. The service was excellent.