2/10 糟糕
joe F.
2024年11月10日
不满意:清洁度
mice and construction
We were so looking forward to a peaceful & quiet stay at this lovely location. Unfortunately we had loud construction noise on either side of the cabin as 2 homes are being built. This was not mentioned in listing.
On Tuesday night, we noticed mouse droppings in the downstairs apartment on table, kitchenette counter, on stacked towels, and in shower. We notified the owner on Wednesday morning and didn't hear back from her until 8:30 that evening. She stated she would have someone bring towels the next morning (as the the ones downstairs had mice droppings on them and we didn't have enough for all the people we had, 6 people with 4 bath towels and one hand towel.) as well as mice traps. At 9:00 am Thursday she notified us that there was "no one on the mountain" and if we needed more towels we could use the washing machine.
My wife sent the owner a text to ask for a partial refund since we were unable to use a 3rd of the house due to the mice and added that we had 1 quiet no construction noise day. She never responded but within a half an hour 2 people showed up to clean mice droppings, set mouse traps and get us more towels out of a locked closet upstairs.
My wife thanked her for this but informed her that we still wouldn't be using the downstairs due to the mice living there. Again no response.
I messaged her on Friday, detailing the same issues and no response but I did receive a "helpful check out tips" text and email.
Sadly, highly disappointed.
joe F.
2024 年 11 月入住 6 晚