As a Hotels.com's valued Gold Member, I travel around the world, and I booked over 150 nights in a year. I've never had such terrible experience with any hotel in the world, not to mention luxury hotels. This hotel is the worst ever. One of the cleaning staff, a tall and strong guy, opened my door by using his card while I was taking a shower. I came out wearing my towel and I was terrified. I asked him why he could come in to the room when a hotel guest was still in the room. He didn't apologize to me, but talked a lot in a language that I don't know, perhaps Portugalese or Romanian. I told him to leave. This is not the worst part yet. In about 2 hours later, while I was enjoying the food that I ordered from room services, this same guy opened the door in my room AGAIN without even knocking by his card again. I was so shocked what kind of "luxury" room that was. I spent over 220 euro for one night, but I didn't enjoy any penny of my spending. I got scared, terrified and horrified. I told him to leave immediately, and I called the receptionist. However, the receptionist didn't do anything to resolve the situation, and didn't reimburse me anything to apologize. This hotel claimed to be a luxury hotel with extremely overcharging price. It terriblly sucks. As a Hotels.com's Gold Member, I strongly suggest Hotels.com to downgrade its rating to one star.