They didn’t like the fact we booked via Expedia - they told us so. Room was ok, front staff ok but breakfast staff were very rude. Area around the hotel is very dodgy and unsafe.
Game
2024 年 12 月入住 3 晚
4/10 很差
Matthew
与家人及幼儿出行
2024年11月2日
不满意:员工和服务、服务设施、住宿条件和设施
Did not like the whole atmosphere
Matthew
2024 年 10 月入住 3 晚
10/10 超赞
Ahmed
商务旅客
2024年10月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Très bien
Ahmed
2024 年 10 月入住 1 晚
10/10 超赞
Shamsuddin,Ozone Park
团体旅客
2024年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything ok
Shamsuddin
2024 年 10 月入住 2 晚
6/10 一般
Vander
2024年09月28日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Instalaciones viejas, descuidadas
Vander
2024 年 9 月入住 2 晚
4/10 很差
Jin
2024年09月26日
不满意:住宿条件和设施,清洁度
Old and dirty
Jin
2024 年 9 月入住 1 晚
4/10 很差
Murielle,Berkeley Vale
与配偶出行
2024年09月26日
不满意:住宿条件和设施
Booked a double room with a fridge only to find out on site that they removed all fridges from their room!
Each room has huge curtains but only one small window and the rest is just a wall.
I didn’t like the ugly texture all over the walls and ceiling.The safe was broken and unusable. Cigarette burn on the chair, window handle stayed in my hand, marks on shower floor…
Room was ok but blah. Wouldn’t stay there again.
Murielle
2024 年 9 月入住 2 晚
10/10 超赞
Parsa
与家人出行
2024年09月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is good. The mattress and pillow was New The price is Good only they charge parking $20 per day.
Quick stay with 2 twin beds. Our bathtub didn’t drain correctly and the shower curtain needs to be replaced. We wished both beds had phone charging outlets, not just one. The lobby area is nice, but the hallways smelled of cigarettes. No pool. About 30 mins to city center by public transit and the train or bus stop is about 7mins walk.
真实旅客
2024 年 7 月入住 3 晚
10/10 超赞
真实旅客
2024年07月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Séjour convenable et plaisant et reposant
真实旅客
2024 年 7 月入住 1 晚
6/10 一般
Trevor
2024年06月30日
满意:清洁度、住宿条件和设施、客房舒适度
Trevor
2024 年 3 月入住 1 晚
2/10 糟糕
Michelle
与家人出行
2024年06月29日
不满意:员工和服务,清洁度
Worst !No porters, Reception not responsive.attitu
Worst service, had to call 5x for someone to come clean room. Very rude & reception won’t answer calls. No porters so had to drag my own bags to the room.
You should refund the whole amount of my stay.
My email: micheldo7@hotmail.com
Michelle
2024 年 6 月入住 6 晚
4/10 很差
Oludare
2024年06月8日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I booked a Novotel Hotel to have a good experience. Firstly, i arrived at 8am, waited for 6hrs at the lobby. 2pm, I stood at the counter for 30mins before I shouted to be attended to. I got to my room, big patch of stain on the rug, several hair strands on the bed. Shower tray waste water not properly draining. I have spent over 600 euros for this bad experience.
Oludare
2024 年 6 月入住 2 晚
4/10 很差
真实旅客
与家人出行
2024年05月5日
满意:客房舒适度,员工和服务
真实旅客
2024 年 4 月入住 1 晚
8/10 还可以
Bertrand
与家人出行
2024年05月3日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Très correct 👍
Bertrand
2024 年 5 月入住 1 晚
8/10 还可以
Gino
与家人出行
2024年04月29日
满意:客房舒适度,员工和服务
Buon soggiorno
In generale l'hotel offre un buon soggiorno. Le camere sono spaziose e dotate di bagno con doccia grande, adatta anche ai bambini. Si notano però i segni dell'età e la mancanza di manutenzione. Il ristorante offre ottimi piatti, peccato per la mancanza di organizzazione, risolta dal responsabile di sala molto gentile e pronto a sopperire ad eventuali inconvenienti.