Our stay at a Bach in Palmerston North, booked via BookaBach, was highly disappointing due to several cleanliness and maintenance issues, forcing us to vacate early. The fridge had outdated food, including items from 2022, causing a terrible odour that prevented us from storing any fresh food. This forced us to eat out during our entire stay in the evenings as we could not cook from home with fresh fruit and vegetables.
The house had a pervasive musty smell, and mould was growing on the windows in all bedrooms, posing a significant health risk, especially to our son, who has a history of croup. Mould was developing on the ceiling of the main bedroom, rotten wood was developing in the second bedroom, and cobwebs were all over all the windows, showing a clear lack of cleaning. The ensuite bathroom was unusable, with broken shower doors, mould build-up, and non-functional lights.
Throughout the house, carpets were unvacuumed, and we found dead insects, cobwebs, and dirt in corners, especially in the lounge and behind furniture. The downstairs bathroom was filthy, with stains in the toilet, a used razor in the shower, and mould in several areas.
Due to these conditions, we vacated two days early and have raised a query with BookaBach to address. In its current state and condition, deep cleaning, mould removal, and repairs to be suitable for future guests. We hope these concerns are addressed urgently to avoid future health risks.
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