The reception service at Carmocha restaurant is poor. They do not inform customers of available meal times in a timely manner, which not only causes waiting time but also results in poor service. It's terrible!
Feng
2024 年 10 月入住 1 晚
10/10 超赞
Shih-Yun
与家人出行
2024年08月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Shih-Yun
2024 年 7 月入住 1 晚
10/10 超赞
?
2024年07月17日
?
2024 年 7 月入住 1 晚
10/10 超赞
WEN
2024年05月31日
WEN
2024 年 5 月入住 1 晚
2/10 糟糕
HUIWEN
与家人及幼儿出行
2023年07月20日
满意:员工和服务,清洁度
不满意:住宿条件和设施
I booked for two bed one night. When I checked in they told me my room was unavailable. They can only offer me a queen bed with a very uncomfortable sofa bed. Honestly, the soda bed is very very very uncomfortable. The air condition was not work about 5 hours until 9:30pm the technical people came for fix. The cotton package was opened already. Felt upset. Because We paid around $400/per night.
HUIWEN
2023 年 7 月入住 1 晚
8/10 还可以
Seyed Taha
与家人及幼儿出行, 与家人出行
2025年01月6日
满意:住宿条件和设施,员工和服务
The pool was clean, and kids loved the fun water slide and lazy rivers!
Seyed Taha
2025 年 1 月入住 4 晚
10/10 超赞
Shelley
与家人出行
2025年01月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was great. The only thing that could use improvement is the dining options. The pool restaurant for lunch was great. The market was good for snacks, but I feel like more options for breakfast would be an improvement. Dinner was ok, but not amazing. There are lots of great restaurants close by though.
Shelley
2024 年 12 月入住 7 晚
10/10 超赞
Sophie
与家人出行
2025年01月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property but over priced compare to some other. Still giving it 5 stars
Sophie
2025 年 1 月入住 2 晚
10/10 超赞
Robert,San Jose
2025年01月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great property
Robert
2024 年 12 月入住 4 晚
8/10 还可以
Kimberly
2024年12月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful room - highly recommend deluxe rooms with a view of the golf course. My only complaint was that the shower head was beyond horrible. Barely had any water pressure. Other than that, very happy with the room and my stay.
Kimberly
2024 年 12 月入住 3 晚
10/10 超赞
Thomas
与家人出行
2024年12月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Located in Indian Wells formerly Hyatt Regency we were there for Christmas week and the service was very good to excellent. The concierge service can improve but better than at the Hyatt Regency in Tokyo where there was no concierge in the Hotel. Such a top quality brand otherwise keeping up their high standards of hospitality
Thomas
2024 年 12 月入住 5 晚
10/10 超赞
Gajra
2024年12月27日
满意:清洁度、员工和服务、住宿条件和设施
Great waterpark
Gajra
2024 年 12 月入住 4 晚
10/10 超赞
stephen J
2024年12月20日
stephen J
2024 年 12 月入住 2 晚
8/10 还可以
Charlotte
与配偶出行
2024年12月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property but quite isolated from anywhere else. Not walkable at all.
Charlotte
2024 年 12 月入住 5 晚
8/10 还可以
Daryl
2024年12月12日
满意:住宿条件和设施,清洁度
Daryl
2024 年 12 月入住 2 晚
10/10 超赞
Virginia,charlotte
与配偶出行
2024年12月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience, very nice hotel and efficient and attentive staff.
Virginia
2024 年 12 月入住 2 晚
10/10 超赞
Amit
2024年11月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property Family
Amit
2024 年 11 月入住 2 晚
10/10 超赞
yessenia
2024年11月28日
满意:清洁度
yessenia
2024 年 10 月入住 2 晚
10/10 超赞
Jeaness
与家人出行
2024年11月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I recommend staying at Grand Hyatt Indian Wells Resort and Villas to anyone looking for a luxurious stay and enjoyable vacation!
Jeaness
2024 年 11 月入住 1 晚
10/10 超赞
Cynthia
与家人出行
2024年11月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room and the pools were the best part. We just stayed in November and the weather was a little chilly and the best part is that the pools were heated so we were still able to get in them. Will come back for sure.
Cynthia
2024 年 11 月入住 2 晚
10/10 超赞
Alex
2024年11月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
So convenient to get everything about vacation
Alex
2024 年 11 月入住 4 晚
10/10 超赞
Lusine,Van Nuys
2024年11月15日
Lusine
2024 年 10 月入住 1 晚
10/10 超赞
John
2024年11月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our rooms were beautiful and the pool areas were spectacular with clean bathrooms. Everything was beautiful!
My only suggestion was for the front desk to have some knowledge of the area just for simple activity suggestions.
Your hotel and grounds are perfection! Thank you
John
2024 年 11 月入住 4 晚
8/10 还可以
Niki
与家人及幼儿出行
2024年11月10日
满意:住宿条件和设施,服务设施
不满意:清洁度
Good amenities with pools
Niki
2024 年 11 月入住 3 晚
4/10 很差
Ryan
与配偶出行
2024年11月10日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed here for a night and wouldn’t return. We arrived to find a dirty room with crumbs, stains, and old food left in the fridge. Pools were freezing cold due to the heater being broken. Multiple guest were complaining about this. When asking for an hour extended checkout we denied and then put on a 30 minute long hold only to be told that it would not be possible since we weren’t a Hyatt member. Very disappointing stay.