At arrival I went to the room it looked ok I poured a bath for my daughter …. Turned light on lie down on the bed I started to have asthma attack look around near pillow the place was covered in a layer of thick dust it’s not been dusted for weeks and amongst the dust a variety of public hair , regular hair , blood stain and shards of glass so I took a video and show it downstairs at reception! All I got is the hotel is fully booked not possible to change do I suggested to give me another room and then they clean mine so that later checking clients would have it clean but I was told no…. after 2 hours of me waiting for a solution at the reception… they were all avoiding eye contact and talking to me as people kept checking in! Then I had enough and had a serious talk as I said I would report this ! She called her boss who said no change of room I could go to their other hotel 20 min away they had a room and I would have to pay extra ! She said but it’s smaller room. So I said were is it? You are getting me taxi and pay its charge right? She called boss he said “NO!” Please note I’m disable I already paid a taxi to this hotel! Anyway we had just arrived from over 12000km flight from UK via China we were totally exhausted and we just missed our diner reservation they waisted my time and the energy I didn’t have! All this ended up for me to ask them cleaning products and I had to clean the room myself! DO NOT use this hostel 👎 I want to get my money back and formal complaint
Sabrina
2024 年 11 月入住 1 晚
8/10 还可以
Anthony
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Simple affordable and clean
Anthony
2024 年 10 月入住 15 晚
10/10 超赞
Wendy
与家人出行
2024年10月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice room, clean. Very well equipped accommodations.
Efficient frendly staff.
The included breakfast was only cereal, bread for toasting and coffee or tea.
Wendy
2024 年 10 月入住 2 晚
10/10 超赞
Alexander
与家人出行
2024年10月19日
满意:清洁度、员工和服务、住宿条件和设施
It felt like home from day 1 :)
Alexander
2024 年 10 月入住 13 晚
4/10 很差
Lysiane,Beloeil
团体旅客
2024年10月19日
满意:服务设施,员工和服务
不满意:清洁度
J'ai détester le lit, je n'ai pas réussi à bien dormir, je sais qu'il faut payer plus cher pour avoir une salle de bain privée mais la douche était trop petite.
There were a lot of really good things about this property. But the mens bathroom on my floor was out of order and the other shower was out of order on the floor, but they had others one floor up and down so not a major inconvenience, the staff was great, the room was perfect forna single or two person traveler