The staff was great and Lobby / dining areas are beautiful, but our room was in need of repair and upgrade. It was musty, with water spots on the ceiling, the inside doors were a little swollen and difficult to close. We did not have bedding available for the pull out sofa but did get it when we asked, and never received hand towels again after the first cleaning- even stopping to ask for them. Just frustrating since it’s not at the standard of what I’m used to at Embassy Suites.
We did happen to be there during the hurricane and the staff did a great job of keeping people happy, safe and fed and rooms were cleaned, these comments have nothing to do with the that timing— the condition of the room is what I’m disappointed in.