We had quite bad impression to this hotel because of the transit arrangement from the airport and the staff who handled this. We were instructed to arrive the airport at 1pm to get on the jetboat. We arrived on time but the staff told us that there would be a half hour delay. It was not nice to waste our time at the airport. But we did accept it and keep waiting. But after half hour, he told me he need to wait for 1 more person and he will arrive in 10 minutes....but it was a lie...at the end, we were waiting for around 10 ppl and waited for an hour! In a place with traffic and no air conditioning, coz the dishonest staff never tell us the real time that we go.
Furthermore, on the way back to the airport, the same staff, we wanna ask for his help for contacting our next hotel in male for coordinating the transit. He lied again and pointed us to the airport information and walked away... And claimed the information would help me for this. Honestly i never experience such unfriendly and unhelpful service from a hotel staff. If i were the boss i will definitely fire this person coz he really bring bad impression and memory to clients. I did rate this hotel in a lower rating coz of this poor (first impression and final impression) from this hotel were quite unpleasant for a family going there for a relaxing vocation.