My refrigerator was broken. They came and fixed it, but then overnight it froze all of the groceries I have bought for the swim meet the next day.
When I took a shower, the towels had grass on them. The phone wasn’t working, so I had to dry myself with a washcloth walk downstairs to get towels. The rooms smelled like they were filled with perfume to cover smoking.
After talking with management, they told me there was nothing they could do for me because I reserved it on Expedia except have me join the rewards program and give me points. Honestly, I don’t care about points at this hotel or any other best Western at this point because I had such a terrible experience.
The location was very convenient for where I was going, so I did appreciate that and it’s proximity to the highway.