I can't gush enough about this hotel. The staff were excellent, they helped me with work stuff, scanning etc. I never opened my own door. There were issues with some of my scans, so they let me keep the room late. They arranged sunrise transport when I arrived on the overnight bus. The pool was excellent. No matter what I asked for, they brought it...at one point I thought I should ask for a pony, just to see what would happen. I loved this hotel. I usually stay in cheaper hotels, but someone recommended this in Lake Inle. This is a 5 star hotel, masquerading as a moderately price inn. Go there!