2/10 糟糕
Melissa,Fort Lauderdale
与配偶出行
2025 年 4 月 14 日
不满意:员工和服务、服务设施、住宿条件和设施
Don't believe the pictures on their website! Whoever did the marketing for this hotel deserves an Academy Award. We arrived at the hotel after driving for 8 hours. It was dark, and the surroundings were intimidating. The motel is located in a terrible part of town. There were drug dealers, prostitutes, and homeless people all around. We arrived at 9:00 p.m. and could not find our room. No one ever staffs the front desk (you have to call a number to get any service), so it is impossible to get any help. Eventually, we found the room. It was awful. Looks nothing like the pictures. No closet, rusted chairs, and a leather love seat that looks like it was plucked out of someone's living room from the 90s. The curtain was falling off one side, and there were scuff marks and dings all over the room. Also, you could hear everything. Anytime someone climbed the stairs, there was lots of noise. Finally, the room next to our door was open: 4 men were living in the room on stacked bunk beds. They were (clearly) long-term residents. The stay was awful, and absolutely no recourse. Because I could only speak to the motel's customer service reps (like a closed doctor's office), they told me I could not talk to motel staff until Tuesday (we arrived Saturday). Sadly, because we did not feel safe, we were forced to leave and ended up driving back home (to South Florida) after one night at the hotel. If I can prevent one person from booking this motel then I feel like it was worth it. STAY AWAY
Melissa
2025 年 4 月入住 3 晚