This is our second year staying at Chalet Ivy. Service has been great. We left one bag of luggage behind and your team is attentive and got it resolved.
One thing to improve though. Last year, pickup after skiing was just 1 phone call away. This year, we had to wait for the ski shuttle. At one time, we had to wait for 1 hour, even when there was no traffic. Calling the front desk was not helpful as they are just like a broken record, asking us to wait for 15-20 minutes at least.
Vu Yung
2023 年 12 月入住 6 晚
10/10 超赞
Lok Man
与配偶出行
2023年12月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very warm honeymoon experience, thank you.
Lok Man
2023 年 12 月入住 1 晚
10/10 超赞
Sze Teck
2023年08月20日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sze Teck
2023 年 8 月入住 1 晚
10/10 超赞
YUN CHIEH
与家人出行
2023年04月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
YUN CHIEH
2023 年 4 月入住 3 晚
10/10 超赞
KA YU CLAUDIA
与家人出行
2023年03月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
各方面都很滿意,會再次回來入住!
KA YU CLAUDIA
2023 年 3 月入住 1 晚
10/10 超赞
Lung-Chi
团体旅客
2023年02月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Love the wine bar in the lobby! Nice staffs and great services.
Lung-Chi
2023 年 2 月入住 5 晚
10/10 超赞
真实旅客
与家人出行
2023年01月30日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful hotel
Wonderful and cosy hotel. Friendly and helpful staff. Onsen ensuite is marvelous. 10 minutes walk to Hirafu Ski base. Ski rental staff super helpful and friendly with free shuttle bus to the base. Nice Breakfast. Restaurant open from 1200-2100 which is convenient.
I enjoy my vacation here. You can relax through SPA and stretch your body in the gym after all day skiing. Hotel changes breakfast menu each day, and 3 day is a round. The ski concierge is good. My gloves and snowboard got dried only in 2-3 hours. The shuttle goes to Gondola base and Kutchan JR station is free.