Dear team
After looking at the photos of the hotel and researching, it appeared as though it was going to be a lovely time. Unfortunately, upon arriving at my room for my first holiday with my girlfriend, I was extremely disappointed to see such an unacceptable state.
Everything, and I mean absolutely everything was dirty or stained. The wall, the toilet door, the main door, the carpet, the ceiling, the curtains. I have added picture evidence for this.
Upon speaking to Andrew at the reception, he firstly told us that there were no other rooms available. This caused us to run around quickly throughout New Quay, scrambling around and asking places for potential locations to stay. This took up precious time of our holiday, not to mention being uncomfortable during our run, as hotel receptions were closing.
Andrew contacted me after to inform me of a new room. One that was in much better conditions, however, I had to put the beds together as opposed to having the double bed I paid extra for in the first place.
While the new room was of an acceptable condition, there were still some issues. Firstly, the shower was blocked, and the water had built up, as seen on the picture. Secondly, as it was two single beds put together, I was had an uncomfortable night sleep as I kept falling through the hole in between the two beds.
While I appreciate Andrew’s politeness, this situation is completely unacceptable, and took up a lot of time and caused distress on me and my girlfriend’s