After experiencing the discomfort and disrespect at the Hyatt, the Embassy Suites was a breath of fresh air. They were incredibly accommodating, providing us with a clean, comfortable room and treating us with kindness and respect. The staff went out of their way to ensure we had everything we needed, which made all the difference in turning our stay around. We were truly grateful for the positive experience and felt valued as guests, something we didn’t get at the Hyatt. The contrast in service and hospitality was night and day, and it reaffirmed how important it is for businesses to prioritize their customers' comfort and satisfaction.