Food/beverage was average. The staff were mostly excellent with a couple of exceptions. My room was not as described and didn’t match what I booked.
Melissia
2025 年 7 月入住 1 晚
10/10
Everything was nice i love the set up the view is real pretty
Kiera
2025 年 7 月入住 1 晚
6/10
A great place to stay I will definitely come again. This is my third time there just a couple of things they need to improve had a hard time turning the TV on with the remote control had to manually turn the TV on and the refrigerator was leaking. I called the desk. They broke someone out immediately and they said the defroster was on, but that wasn’t the case it continued to leak the room was excellent other than that I will definitely come again like I said.
Dewey
2025 年 7 月入住 5 晚
10/10
Staff at the Embassy was amazing and very helpful
AlFred
2025 年 7 月入住 1 晚
10/10
When I got there they didn’t receive any confirmation that I was coming and I drove 8 hrs to get there all by myself and was scare because I was so exhausted I couldn’t think straight and didn’t know what to do because I paid my money for this hotel … but they accommodate me and I was please …. I love this hotel …. Will be back but with a different outlook
Truleia
2025 年 7 月入住 3 晚
2/10
I ended up booking the wrong date. I called Embassy suites directly. They said they could not do anything to help me correct my date because I booked through Expedia. I proceeded to ask the hotel receptionist over the phone. Do they have a telephone number for Expedia. I called the number the reception gave me. It was not Expedia. They sent me to another place that ended up being a scam. I did not stay at Embassy suites July 3. Thought I had booked a room for the fourth with Expedia, but ended up being some kind of company that I have no clue and when I arrived at the hotel, I had no room. I ended up driving back home three hours. If you would like to contact me about this situation, please do.
Stephen R
2025 年 7 月入住 1 晚
10/10
Great property…a little bit of hiccups but overall a good stay.
Simorrah
2025 年 6 月入住 2 晚
8/10
Nice Hotel
Kathleen
2025 年 6 月入住 3 晚
4/10
This was my first experience that the Air Conditioning was very poor.We didnt have proper air until the morning of the 06/26/25
This was the day of Ck out. I talked to management and upon request there I was told the matter was fixed and i complained from day 06/24/25 . Please look into this matter.Calvin Clarke 804(937-3320)
Calvin
2025 年 6 月入住 2 晚
10/10
I liked the proximity to the Hampton Coliseum.
Barbara
2025 年 6 月入住 1 晚
8/10
Breakfast was nice, staff was extremely friendly
Brittany
2025 年 6 月入住 1 晚
6/10
This was my first time staying at an ES. First, I do like the amenities and the conveniences of the ES:
-the cool setup where every floor’s balcony faces onto the atrium (instead of outward from the building)
-the proximity to the highway, food shops, etc
-happy hour for adults each day (2 complimentary alcohol beverages)
-food was delicious and the staff were always happy to help.
However, I do think the property overall needs an uplift. There were some areas in the public spaces that clearly needed some attention and cleaning throughout.
Overall I was pleased with my stay and would definitely consider staying again.
Clysia
2025 年 6 月入住 2 晚
10/10
LAURA
2025 年 6 月入住 2 晚
6/10
Excellent breakfast. Friendly staffs. Would give 5 stars if the sink was not clogged and the bathtub wall were clean.
Lien
2025 年 6 月入住 1 晚
4/10
The customer service is poor. When I called the front desk I got an automated response. Someone from front desk was supposed to call me back. I made several requests and no one called me back.
Gwendolyn
2025 年 6 月入住 2 晚
10/10
Very nice and clean hotel. Breakfast was amazing. All of the staff (especially,Blessing, at the front desk) were super nice and helpful.
Sandra
2025 年 6 月入住 2 晚
4/10
Ac was not working for over. 4 hours. Requested another room and was told i had to give them 30 more minutes to fix the problem due to wrong room number was entered by staff. Finally around 10pm ac is working. Then to learn no towels was put into room. Call front desk and was greeted by automatic and was told towels would be delivered. No towels were delivered. All this occurred while staying on 10th floor Premium suites. Walked down to front desk 5am to get towels myself. ALWAYS enjoy staying at Embassy but this last stay i was just ready to leave.
Ronnie
2025 年 6 月入住 1 晚
10/10
Everything was nice even food thanks
Rene
2025 年 6 月入住 2 晚
10/10
Had to pay for separate parking
Dawn
2025 年 6 月入住 2 晚
10/10
My stay was wonderful. I love the staff, and I was able to check in after midnight.
Nieves
2025 年 6 月入住 1 晚
8/10
Very nice staff and location
Kenya
2025 年 6 月入住 3 晚
10/10
The staff were very professional and the daily breakfast was excellent!
Derrick
2025 年 3 月入住 4 晚
8/10
The hotel is overall a really nice hotel !
Outside was very clean and the lobby was clean in my room there was some minor work needing to be done the caulking around the tub area was sloppy.
There was a patched up hole on the bottom of the tub.