We had booked accommodation with raffertys months ago, providing full details of the current guests, including two young children. Yet what was provided was not child friendly. We made this clear to the reception and felt like the feedback was not acknowledged appropriately. Did not feel like our booking details were even taken into account when being designated a room. The access to parking was not great either. How can guests park anywhere close by with very limited parking anywhere and no access to the garage?
Joseph
2024 年 3 月入住 2 晚
8/10 还可以
Akram
2024年03月10日
满意:住宿条件和设施,清洁度
Akram
2024 年 3 月入住 2 晚
6/10 一般
Joel
团体旅客
2024年02月18日
满意:住宿条件和设施,服务设施
Lovely spot. Rooms are a little tired and are missing a few things, but it was good.
Joel
2024 年 2 月入住 2 晚
10/10 超赞
Douha
2024年02月6日
满意:住宿条件和设施,清洁度
Relaxing
Douha
2024 年 1 月入住 3 晚
10/10 超赞
Geoff
2023年12月20日
满意:客房舒适度,清洁度
The 4 pools were the clincher.
Check in staff were amazing. We got an awesome upgrade. The apartments are awesome, really clean & have everything you need. The 4 pools & numerous tennis courts got a bit of use (mainly pools) loved that both rooms had an ensuite. Overall definitely would recommend.
Geoff
2023 年 12 月入住 3 晚
6/10 一般
Ian
与家人及幼儿出行
2023年12月10日
满意:服务设施
不满意:清洁度
The office was closed at 6:50pm when we arrived (no prior communication or call confirming), however there was an out of hours number to call, who were helpful in checking in.
The accommodation was fine, dated, but suitable for our stay.
There was a large amount of dead ants in the cutlery drawer, as well as a couple of live cockroaches running around, the following morning we also found a large amount of live ants running around kitchen (no food left out as we ate out and didnt have a chance to buy any).
On a positive the amenities were great, tennis courts, pools which were great for kids.
Ian
2023 年 12 月入住 2 晚
6/10 一般
Shannon
2023年10月10日
不满意:住宿条件和设施,清洁度
Shannon
2023 年 10 月入住 3 晚
4/10 很差
Jodie-Anne
2023年09月3日
Jodie-Anne
2023 年 9 月入住 2 晚
10/10 超赞
Peter
2023年07月17日
Peter
2023 年 7 月入住 2 晚
4/10 很差
Seamus,Sydney
2023年07月16日
Seamus
2023 年 7 月入住 2 晚
10/10 超赞
Jeffrey
与家人及幼儿出行
2023年07月9日
满意:服务设施
Toni the kind lady at reception was super helpful!
Kids loved the heated swimming pool and all of the tennis courts.
Exploring at caves, beach and nearby was great fun
Jeffrey
2023 年 7 月入住 3 晚
8/10 还可以
Darren
2023年05月7日
Darren
2023 年 5 月入住 2 晚
8/10 还可以
Vania
与家人出行
2023年04月27日
Nice place with beautiful landscapes
The resort is really nice has 3 pool beautiful pools, reception contacted me to give me the password for late check in and everything went well, the last day I asked if I could pay late check out as it was my birthday and I wanted to go for a swim the receptionist was really kind and didn't charge me at all the late check out, the only issue that I had was that I requested two rooms with queen bed and one room with two single beds and they gave me two rooms with two single beds but it wasn't a big deal we just put the beds together and everything was ok.
The house where we stayed is in good condition but some wardrobes smell like humid or something but again it wasn't a big deal. The price was a little bit higher because was public holiday but was still affordable
I will definitely book again but I would recommend contact directly the resort if you need specific bedrooms set up.
Vania
2023 年 4 月入住 2 晚
2/10 糟糕
Shannon
2023年04月12日
不满意:清洁度、服务设施、住宿条件和设施
Shannon
2023 年 4 月入住 2 晚
2/10 糟糕
Tatyana,Jindalee
与家人出行
2023年03月3日
Never ever again.
Tatyana
2023 年 2 月入住 2 晚
8/10 还可以
Marie
与配偶出行
2023年03月1日
满意:清洁度
The property was a little tired carpet needs replacing
Service at the restaurant was disorganised
Marie
2023 年 2 月入住 3 晚
6/10 一般
Victor
与家人出行
2023年01月26日
满意:服务设施
不满意:住宿条件和设施,清洁度
We have been going to Raffertys for over 20 years. We love the resort, facilities and location which is fantastic however the rooms definitely need some work and attention.
The lounges and dining room tables and chairs are atrocious and completely uncomfortable. The bathrooms are old and need work. Most flyscreens are broken so you can’t leave the door open as mosquitoes will come in. The pillows and bedding also needs updating.
Overall the interior of the rooms urgently needs work.
The facilities generally are beautiful. It is a real shame there is no Kids club in the school holidays anymore- no movie nights or even feeding the birds and pelicans either. Many of the buildings that used to house other restaurants and other activities have just been left to become destroyed and it’s such a same. I’m not sure we will return to Raffertys again. We love this place but it needs a fair bit of work unfortunately.
Victor
2023 年 1 月入住 5 晚
8/10 还可以
Sonya
2023年01月7日
满意:清洁度
Sonya
2023 年 1 月入住 5 晚
6/10 一般
John
与家人出行
2022年11月21日
满意:清洁度
Very clean rooms and kitchen space. Very bright, needs curtains in bedrooms, mattress very old, felt every spring, sheets and blankets for bedding. $80 for lock out call out free at 630pm Saturday
Broken glass around footpaths.
Fun boat hire facilities and tennis courts
John
2022 年 11 月入住 2 晚
8/10 还可以
Natasha
2022年10月20日
满意:清洁度、服务设施、住宿条件和设施
Natasha
2022 年 10 月入住 2 晚
10/10 超赞
Thushari
与家人出行
2022年10月8日
满意:清洁度、服务设施、住宿条件和设施
It was a beautiful family holiday home in a nice location.
It would have been a much better if the weather was good.
We’ll definitely be back there
Thushari
2022 年 10 月入住 4 晚
8/10 还可以
Samantha
与家人出行
2022年10月3日
满意:客房舒适度
Family trip
We had a family stay and enjoyed our visit. Quiet location, 2 bedroom loft cottage. We found the accommodation to be spacious and well situated. We enjoyed the surrounds and wildlife. Pleasant and welcoming staff. Kids enjoyed outdoor and covered pool. Our main issue was around cleanliness and we felt the bedding could have been better cleaned. The use of clean sheets wrapped around a quilt that did not appear to be washed was not what we expected. There was makeup spilt on the carpet. The crockery was not optimally cleaned. Staff were helpful when we advised of the broken items in the kitchen and let them know the makeup spill was there upon our arrival. We were happy with our courtyard and balcony overlooking a nature area and the gardens and communal areas were well maintained. We enjoyed the boat trip from the local company on Lake Macquarie.