Fomos transferidos para outro hotel, lotado de adolescentes, muito barulho, na madrugada. A limpeza deixou a desejar, os quartos tinham carpetes e estavam com muita poeira.
Felipe
2023 年 3 月入住 7 晚
8/10 还可以
IMELDA ARELI SOTO
2023年04月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
La ubicación, es chico y las instalaciones son viejas, pero lo compensa su ubicación y su limpieza
IMELDA ARELI SOTO
4/10 很差
Sonja
2023年03月20日
满意:员工和服务
不满意:清洁度
Sonja
6/10 一般
Luis Alberto
与家人出行
2023年03月5日
满意:清洁度
Luis Alberto
2022 年 10 月入住 5 晚
8/10 还可以
Karsten
与家人出行
2023年02月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Sehr nah am Times Square. In der Nähe Metro, Bus und genügend Essmöglichkeiten. Mitarbeiter super freundlich und hilfsbereit. Zimmer klein und einfach, aber sauber, wird jeden Tag gereinigt. Guter Gratiskaffee. Was will man mehr für einen Kurztrip nach New York? Ich würde es wieder buchen.
Karsten
4/10 很差
Rodrigo Cruz,mexico
与家人出行
2022年12月28日
No tengo opinión ya que me cambiaron de Hotel. Según por qué estaba en remodelación
Rodrigo Cruz
10/10 超赞
Delaine
商务旅客
2022年11月24日
满意:清洁度、员工和服务、住宿条件和设施
Very good experience
Delaine
2022 年 8 月入住 4 晚
10/10 超赞
BARRY
2022年11月20日
BARRY
2022 年 8 月入住 6 晚
2/10 糟糕
delphine
2022年11月9日
Séjour annulé et transféré dans un autre hôtel sans nous avoir prévenus !!!! Manque total de sérieux et de professionnalisme
delphine
4/10 很差
Alphonso,Hopkinsville
与配偶出行
2022年11月8日
Did not get to stay, it seemed that Orbitz sent the reservation cancelation to my email less then 24hours of my arrival so after I got there I was informed that the hotel had been taken over by the city, but they did give me 2 hotel options to stay at and they took care of everything
this is the second time this has happened, the last time it was a Hotel in Tampa
Alphonso
6/10 一般
Marie-José,semoy
2022年11月7日
Marie-José
2/10 糟糕
Annette
2022年11月3日
不满意:清洁度、员工和服务、住宿条件和设施
The Washington Jefferson Hoyel was closed for renovations when we arrived and we could not stay there. We were directed to go to the Hotel Edison instead.
Annette
4/10 很差
hannes
与家人出行
2022年11月1日
Unsere Zimmer waren bei der Ankunft nicht verfügbar und wir mussten in ein anderes Hotel ausweichen
hannes
8/10 还可以
JOAO BATISTA
与家人出行
2022年10月27日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Local muito bom
Muito boa localização, somente cuidar dos quartos de frente que são muito barulhentos. O atendimento realizado foi muito.
JOAO BATISTA
2022 年 10 月入住 10 晚
2/10 糟糕
Jessica
与家人出行, 团体旅客
2022年10月25日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We didn’t stay at this hotel. Flew into the city late at night only to be told “the government is taking over the hotel we have transferred you to a new hotel you can’t stay here” 45 MINUTES AWAY from the current area no email notification before hand or a call during the daytime hours. While seeing other hotel guest enter and exit the building who were clearly staying in the hotel.
Hotel staff did not even know how far the “new” hotel was I had to look it up myself. We were offered up to a $50 cab ride to the new hotel and 2 breakfast vouchers… what a laughable compensation.
Hotel staff were not knowledgeable and not helpful. We got a refund and found a better hotel. I wouldn’t waste your time at this place. Stay somewhere else!
Also, this hotel staff lied to our travel agency saying we took the transfer hotel when we did not. So for a lack of a better term “scammed” us as we wouldn’t been changed for this stay when we did not stay at this hotel. Therefore, had to fight for our refund from this unworthy hotel. Don’t waste your time and money on this place.
Jessica
2022 年 10 月入住 3 晚
4/10 很差
Christian
商务旅客
2022年10月25日
不满意:清洁度、服务设施、住宿条件和设施
I arrived for check in and was told that I would not be in that hotel and they gave a letter and the adress to the other hotel. Not even providing transportation in the rain
Christian
2022 年 10 月入住 2 晚
2/10 糟糕
Tina
2022年10月25日
满意:员工和服务,清洁度
不满意:客房舒适度
Reservation moved to another hotel
Upon arrival I was told I was being moved to a different (sister) hotel because the city had taken this hotel over. I don't like not having a choice of where I stay. AND, this put me behind on my schedule causing me to miss out on an event I had planned and paid for. A notification BEFORE arriving would have been better. Waste of my time.
Tina
2022 年 10 月入住 4 晚
8/10 还可以
真实旅客
2022年10月25日
满意:清洁度、员工和服务、住宿条件和设施
Emplacement idéal pour visiter New York, proche de Times Square, Central Park et d’une station de métro. Personnel agréable. Bonne sonorité pour la chambre. Par contre lit trop petit, douche trop longue pour avoir de l’eau chaude (pas très écolo) et wifi qui se déconnecte tout le temps. Mais dans l’ensemble hôtel correct pour un séjour à New York
真实旅客
2022 年 10 月入住 6 晚
6/10 一般
Petr,Atlanta
商务旅客
2022年10月24日
满意:员工和服务,清洁度
The room is very basic and very small. No desk for the computer, barely enough room to open a suitcase. I was expecting something a little better for $400 on a Wednesday.
Petr
2022 年 10 月入住 4 晚
8/10 还可以
Kevin Andrew,Dayton
与配偶出行
2022年10月24日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Unfortunately, they had to move us to their sister hotel, The Edison, because the City of New York took over the hotel. The staff made the shift as painless as possible - but we would have preferred to stay at the WJ.
Kevin Andrew
2022 年 10 月入住 4 晚
2/10 糟糕
Frank
团体旅客
2022年10月24日
The Triumph Hotel chain contracted with the city of NY to let them use the WJ Hotel and didn’t inform any guests until we attempted to check-in. They claimed the city “took over” the hotel in a sad attempt to deflect blame. They tried moving me to a hotel up on 77th St when I chose the WJ for its location. Apologies and $10 for cab fare do NOT make up for a lack of communication and horrible inconveniences for the remainder of my visit to the city. Being in a sudden position of having no option I had to agree to a hotel on 44th but three avenues over in the middle of Times Square and the tourist crowds. Any hotel with a genuine concern about service would have owned their decision, contacted reservation holders prior to check-in, and offered the opportunity to cancel, enabling those who chose to find other accommodations. The front desk staff was forced to deal with a lot of disgruntled and angry guests while the people who made this decision sat back and had an obvious lack of empathy while perpetrating this fraud. I suggest avoiding any Triumph Hotel going forward since guest services are placed well below corporate profit.