Overall, a great property! EXCELLENT location to walk to Subway, 5th Ave, Rockefeller Ctr, Times Square & Broadway area theaters. Very nice outdoor patio area off the rear of the lobby. Very comfortable lobby seating area. Christmas decorations were tasteful & cheerful. The downside was with some members of the hotel staff. We had 2 issues w/Front Desk staff & had to escalate to Front Desk Manager for resolution. We also had a highly undesirable communication issue with a particular Hilton Club marketing staff member. He intentionally gave us false information that was designed to help him get credit if we agreed to participate in the Hilton Club sales pitch, instead of another staff member. That, to us, reflects poorly on the entire Hilton brand. It is unfortunate that these staff issues could have been prevented with better staff training in advance. Very clean, quiet & well-maintained property!