First, the staff was so pleasant. Every single person at the front desk, those who held luggage, those at breakfast - it was a lovely feeling to have smiling faces, and helpful hands, and capable helpers. Second, the bed was firm and new, and I love a firm mattress. There were a few different thicknesses of pillow, that is a big deal. I like a thin pillow and I got one, as did a friend. It can ruin a night's sleep to have a thick pillow for me. The room also blacked out which was great. It was also quiet. Third, I don't know any other hotel that has a real breakfast, not just a muffin and a cup of coffee. I was also very happy to have a gluten free bagel that was brought to me warmed. I so appreciated breakfast and an gf option. On the suggestion side, I'd have liked a second hook for a bath towel and a place to put the hand towel. I'd have liked to be able to control the heat more. I could turn it off during the day when it was too cool, but I wanted it cooler at night and I couldn't get it below 67. For sleeping I'd like 62, but even 64 would have helped me sleep better. Again, first kudos go to the staff who were just awesome.