Horrible, after booking a room for my 18 yr through Expedia, the hotel informed me they would not allow him to check in. I asked the hotel representative if I could cancel, because of this reason, he said sure, he said to have Expedia call the hotel and they would get it done. I had to reach out to Expedia numerous times and each time they dragged their feet calling the hotel. When they finally reached the hotel, the person they talked to said the reservation will not be canceled, it would be a now show reservation and my card would be charged. In the future, I probably won’t go through Expedia, I’ll book direct through the hotel instead