In town for Taylor Swift concert, paid outrageous amount for the 1st night of $430. Went to our room and a roach was running around on bedside table. Went to front desk, asked for a refund, where she says we will give you another room on another floor. We agree, and when walking into the second room, as we flip the lights 2 roaches run into the bathroom. Needless to say we did not stay there. We were told we would get a refund which amounts to about $900 for 3 nights in 3-5 business days. Im not made out of money but fine, whatever. Then searched for hours for another available hotel that wouldn't cost 1k for 2 nights. We may get our money back eventually but what a mess. We were 12 hours from home, they jack the price for a concert and knowingly rent rooms out knowing they are infested with roaches.