“Beautiful hotel. The rooms were quite large by NYC standards, and the staff was very friendly. The spa experience was fantastic (despite the spa itself having a dated feel with minimal space in the relaxation room).
My issue is that I am not sure about the value for the cost. Given how expensive the hotel is, I would have expected unparalleled service. Unfortunately we had incomplete housekeeping one day and no turndown one night. And although small things, for the price, these should not have……