Let me begin by saying that this place has a great vibe, great location, and I would love to see a boutique-y hotel succeed in downtown New Beford. In short, I am rooting for the Harbor Hotel but they are making it hard to do so.
First, the pros: great bed! Really nice public spaces. Fridge in the room, which I need for meds but appreciate in general as it saves me time and money. Walkable to all of downtown, the National Park, Whaling Museum, harbor, ferries, etc.
The cons: they are massively understaffed. I am sure this is an economic decision but it is creating a bad feedback loop. I was there for three nights and I never once saw housekeeping. Worse, I came downstairs to *ask for it* every day, and was told that someone would be up. No one was every up. I said specifically I don't need the sheets changed or new towels, I just want the trash emptied and new glasses in the bathroom. I finally asked a housekeeper directly and she said they might not be able to get to me but she would leave an empty trashbag on my door and I could change my trash. For $200 a night? Really? But that didn't happen either so I looked at the bin overflowing with my cold brew bottles and the wine glass from the bar for three days. The front desk is staffed maybe half of the time and I did not leave my suitcase because I did not trust I could get it back in time to make my train. And I would have told them this but nobody asked how my stay was.