Clean and nice hotel. Nice and helpful staff. My room is 312, there is a shared balcony with the other room. There are some misleading of the description in all booking agencies not only hotels.com, and not only Sultan too. Because most rooms available for booking are all shared balcony, no private balcony will be provided except you confirm that the balcony is inside your room. There still have private balcony in some limited rooms. This is only a traditional description that room with balcony means with shared balcony not private balcony in all the hotels here. The room is very clean and beautiful. The surrounding area is very beautiful too. The food inside the restaurant is very delicious. They have day tours which are very nice too. After my experience, rooms with or without balcony is not so important, because you can see the balloon on the roof or at everywhere.. Free drive to the bus stop with your luggage can be available but you need to ask. Because some staffs may not remember to tell you. Overall, nice hotel, nice food and nice view.