It's a beautiful hotel, but the cleanliness of the rooms, especially the bathrooms, left us very disappointed. There was hair on the bathroom floor in our first room, and a very strong bacterial odor in the showers & on the floors.
They moved us to another room, and it was the same with the bacterial smell- a pungent foot smell.
Upon checking my mother's room, she also had the terrible smell in her bathroom.
Having been in the cleaning business myself, I recognized the stench as a bacteria from unclean water/dirty rags/mops that have likely been used room to room spreading it without refreshing, & without enough sanitizer in the water itself.
I spoke my concerns to the desk manager & they said they would clean our room while we were out for the day.
Upon returning, the instant we got off the elevator, we could smell a fragrant deodorizer that lead all the way down the hall to our door & into our room.
The bacteria smell was still there. They just tried to cover it up.
I ended up taking a ton of their shower gel & a wash cloth with hot water & I scrubbed the shower myself.
In addition to this rather big issue, we also found a random pill laying on the floor beside the couch when we arrived.
My boyfriend is a doctor & looked up what it was- an over the counter pain reliever- but had it not been, and had a youth gotten ahold of it, a very different conversation would've been had.
Beautiful design, but Not clean enough for the price they charge to be there. Very disappointed