our stay started off really well, the not in person checkin was interesting but straightforward. the room was a bit smaller than expected but looked clean & tidy. we booked for 4 of people, but only provided towels for 2 people.
daily room cleaning offered, but it was hit & miss. The cleaners mostly did not speak English so never knew when they were coming!! despite putting the maid service sign they did not attend. I emptied bins/changed sheets myself on a few occasions. The towel situation continued throughout our stay.
Breakfast times end too early!!
Then in the 2nd week we came back & saw a cockroach running around the bathroom, this was the 2nd time we had seen one, but I caught it this time. I reported this and the fact that I’d gone to close the blackout blinds and it fell down on top of me & hit me on the head. We had an 8yr old child I’m our party & fortunately she did not close the blinds that evening. When reported the housekeeping was sent to the room I showed her the dead roach & using google translate she advised me it was a bedbug!!! I told her in my broken Spanish not to be ridiculous they were 2 very different bugs!! They would not fix the blind so had to wedge it in the window frame to achieve a blacked out room & sleep.
We eventually got moved to another room the next day after going to complain about the safety of the room again.
The cleaning attendance continued to be sporadic, I had to go fetch clean towels myself most days,