Overall a terrible experience. The property is mediocre, the service bad and there are lots of hidden fees.
- bathroom was dirty when I arrived
- the "king" bed was two small beds put together
- they a very stingy with drinking water. Only two small bottles per day and they charge if you ask for more
- staff failed to follow through on services they agreed to
- they charge $40 if you want to bring a guest to the room
You'll be happier at one of the many other hotels in Westlands
Peter
2024 年 8 月入住 2 晚
8/10 还可以
Catarina
2024年07月20日
Catarina
2024 年 7 月入住 1 晚
10/10 超赞
Christopher,Thornhill
2024年07月16日
Christopher
2024 年 7 月入住 5 晚
2/10 糟糕
ABDILKADIR
商务旅客
2024年07月15日
不满意:员工和服务,清洁度
terrible experience been there for 3 nights stay no house keeping and no air conditioning
ABDILKADIR
2024 年 7 月入住 3 晚
6/10 一般
真实旅客
2024年07月13日
Great staff and great food
Good location, safe and great staff, but the hotel is in need of updating. The food was excellent. The water to shower also was not hot. It was lukewarm. I complained and waited 2 hours on the first day for it to be resolved only to be finally told that’s the hottest it gets. Disappointed
真实旅客
2024 年 7 月入住 5 晚
8/10 还可以
Emmanuel
2024年07月7日
满意:员工和服务,清洁度
It was a nice hotel presentation wise just had issues with things not working and took a while to get sorted out
Emmanuel
2024 年 7 月入住 1 晚
8/10 还可以
Paulette
2024年06月20日
满意:清洁度、服务设施、住宿条件和设施
The property was good, everyone who-worked there was nice, helpful and Courteous, the complementary breakfast buffet was very good, the other restaurants in the building were excellent. I didn’t like my first room so they quickly move me to an upgraded room…no extra payment. I will definitely go there again.
Paulette
2024 年 6 月入住 12 晚
8/10 还可以
真实旅客
2024年06月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 6 月入住 2 晚
8/10 还可以
Anil,McKinney
2024年06月4日
Anil
2024 年 6 月入住 2 晚
8/10 还可以
Hamza
2024年06月2日
Hamza
2024 年 5 月入住 2 晚
10/10 超赞
Abdelrahman
2024年05月19日
Abdelrahman
2024 年 5 月入住 5 晚
4/10 很差
Misheck
商务旅客
2024年05月1日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Terrible stay at Golden Tulip Westlands Nairobi
It was the forgetable hotel stay i can imagine. They overcharged me by one night and have syoll not refunded me. Seems to have been calculated because they were very aware that i had already paid for one night and insisted that they will take payment on check out. On checked someanager insisted on checking me out and included the night i had already paid for. Called them from airport when i realised the debit on my card but still procrastinating on refunding me 3 days later. I would urge everyone to keep clear of this hotel
Misheck
2024 年 4 月入住 2 晚
8/10 还可以
Nagib
2024年04月26日
Amazing room, amazing breakfast
Superbe large spacious room with everything one needs. Pressure of water in bathroom was amazing. Room were cleaned properly. Breakfast was a 5 stars. Lots of choices. But mattress was old and uncomfortable, could not sleep properly, has to be changed. Room 814 to avoid.
Nagib
2024 年 4 月入住 3 晚
10/10 超赞
Alexandre,Saint-Germain En laye
商务旅客
2024年04月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I had a pleasant stay at the Golden Tulip Hotel in Nairobi. The staff were welcoming and attentive, ensuring a smooth check-in and comfortable experience throughout my visit. The room was clean, well-maintained, and offered all the necessary amenities. I particularly enjoyed the breakfast, which had a good selection of both local and international options. The rooftop pool was a great place to relax and take in some views of the city. I would recommend this hotel for anyone looking for a reliable and convenient stay in Nairobi.
Alexandre
2024 年 4 月入住 6 晚
10/10 超赞
Jean-Pierre
2024年04月16日
满意:客房舒适度,住宿条件和设施
Fine! Good location. Employes are nice. Good food.
Jean-Pierre
2024 年 4 月入住 3 晚
10/10 超赞
Webjorn
2024年03月30日
Webjorn
2024 年 3 月入住 1 晚
6/10 一般
Pravin
与家人出行
2024年03月15日
满意:员工和服务
Hotel was okay but in business area
Breakfast was nice
And rooms were clean but the bathrooms needed to be deep cleaned
The only issue I had was the receptionist called Junior who was very rude
I had already paid for late check out earlier in the day but when I went to reception to confirm the timings she wanted to charge me for a whole day even after paying
Apart from that the staff at breakfast were amazing
Pravin
2024 年 3 月入住 6 晚
8/10 还可以
Parashu
2024年03月10日
满意:员工和服务
Parashu
2024 年 3 月入住 6 晚
8/10 还可以
Chinedu
商务旅客
2024年03月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Just ok
Just there. Price is a bit high considering the quality
Chinedu
2024 年 2 月入住 4 晚
8/10 还可以
Guenther
商务旅客
2024年02月27日
满意:清洁度、住宿条件和设施、客房舒适度
Nettes Hotel in Nairobi
Das Hotel ist schon ein paar Jahre alt und koennte an einigen Stellen etwas Renovierung benoetigen. Z.B. Fugen iim Bad, Vor dem Zimmer ist der Estrich beschaedigt und der Teppich liegt nur auf. Das Personal ist freundlich. Allerdings wurde der bestellte WakeUpCall nicht ausgefuehrt und auch das bestellte Fruehstueck vor 6.30 Uhr war nicht hergerichtet. Nach zwei Wochen Aufenthalt koennte ein late checkout auf Hotelkosten drin sein, war es aber leider nicht. Das Hotel hat den Slogan 'Our new clean is green' Es sollten die Handtuecher nur getauscht werden wenn diese nicht zurueck am Hacken haengen. Diese wurden aber jeden Tag getauscht. Ansonsten sind alle Speisen und Getraenke sehr gut. Das Haus ist auch sehr hellhoerig. Ich hatte in der Nacht immer irgendwelche Musik gehoert.
Guenther
2024 年 2 月入住 11 晚
4/10 很差
Khalifa
2024年02月12日
Breakfast isn't good also no dental kit provided.
Khalifa
2024 年 2 月入住 1 晚
6/10 一般
Andrew
商务旅客
2024年02月1日
满意:住宿条件和设施,清洁度
mixed review.
The location is good. The kitchen staff are amazing (particularly the Chief Rachael). The security staff are excellant. There was one lady on the ground floor and she was always very grumpy (15 times, I said please and thank you) and she never once responded. Also, one Saturday evening I had a drink at the donwstairs cafe with a friend, we then had another drink at the roof top bar. On the way out she asked to use my bathroom (she didn't want to use the public toilets). I was in my room for 3-5 (Max minutes) after she left I was told there was 40$ additional payment for having somone in my room.. I thought that this was crazy.