Very rarely saw staff members. Property looked slightly abandoned
Dawn
2024 年 9 月入住 4 晚
2/10 糟糕
Vivek
2024年09月10日
不满意:清洁度、员工和服务、住宿条件和设施
I need a refund for this property because it is an extremely falsified and deceptive marketing of a property. One can actually fall victim to a felony crime there not to mention the awful level of cleanilineaa, rudeness of the staff and dining is excruciatingly vile. I can stay quiet about some hotels but not this one. Please contact me immediately to give me a refund. Sincerely, Vivek
Vivek
2024 年 9 月入住 3 晚
6/10 一般
Faith
2024年09月4日
满意:员工和服务
不满意:清洁度
I travelled here for a solo trip. The staff was very professional. The facility is not worth what they charge! The first room I got was dusty and the cleaning detergent smell was still so strong, I had a headache. I asked to be moved to another room. The staff assisting stated the place had the strong smell coz the room was not aired. I was offered an upgrade for a cost. The new room was $35 upgrade fee and $35 resort fee (which was not mentioned when upgrading) and a couple dollars for taxes EACH NIGHT! As we checked the rooms out I couldn’t hesitate noting the dirty corridors and old buildings! I don’t feel like I got a value for my money! I would totally not stay here again!
Faith
2024 年 8 月入住 2 晚
6/10 一般
Faith
2024年09月4日
满意:服务设施,员工和服务
不满意:清洁度
The room I first got assigned floor was dusty and the cleaning detergents smell was so strong I got a headache from. The staff stated the room just needing more time to air. I had to upgrade to another room which was a fee of $35 per night and another $35 resort fee each night and additional couple of dollars for taxes. The corridors are not well kept, they are dirty. This place is over priced. I didn’t feel like I got the value for my money!
Faith
2024 年 8 月入住 1 晚
8/10 还可以
Dianna
2024年08月31日
满意:清洁度、员工和服务、住宿条件和设施
Dianna
2024 年 8 月入住 2 晚
4/10 很差
Deborah
与家人出行
2024年08月28日
满意:员工和服务,清洁度
不满意:住宿条件和设施,服务设施
Went to get ice, no signage for ice machines (only on certain floors), went to call front desk to ask, phone did not work, small ants in in bathroom coming from door stop area, banging on door late night and unable to call desk from room phone cause it didn’t work. Did speak with manager next morning asking for partial refund and she agreed to. Waiting to see.
Deborah
2024 年 8 月入住 1 晚
8/10 还可以
Carlos
与家人出行, 商务旅客
2024年08月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel is new. Staff is very friendly and rooms are very clean. Will definitely comeback
Carlos
2024 年 8 月入住 1 晚
8/10 还可以
keith w
2024年08月25日
满意:住宿条件和设施,清洁度
keith w
2024 年 8 月入住 2 晚
10/10 超赞
Shynika
2024年08月24日
满意:清洁度、员工和服务、住宿条件和设施
Shynika
2024 年 8 月入住 2 晚
2/10 糟糕
Tanya,Delray Beach
与家人出行
2024年08月21日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Ellie is a glorified, overly expensive motel at its best. The property is extremely run down and dirty. The check-in process is extremely confusing as they share the desk with another hotel. The staff is not friendly or helpful, and let’s not even get started on the room. Not only is it noisy until late in the night (4am), but the AC kept going on and off and making terrible noises. The room floor was also covered in sand. I would suggest that Expedia takes it off its list of recommended hotels. As a Platinum member I was so disappointed with this suggestion and the fact that I paid for a night what I would pay at a luxury hotel and got a dumpster in return.
Tanya
2024 年 8 月入住 1 晚
8/10 还可以
bettina
与家人出行
2024年08月21日
满意:员工和服务
We had an Ant problem and when we reported it the staff quickly moved our room and took care of the problem in the other room.
bettina
2024 年 8 月入住 2 晚
8/10 还可以
Andre
与配偶出行
2024年08月16日
满意:清洁度、员工和服务、住宿条件和设施
I liked the hotel view, food, drinks, itsa little difficult to find check in but the rest all good
Andre
2024 年 8 月入住 1 晚
4/10 很差
KEITH
2024年08月16日
满意:住宿条件和设施,清洁度
不满意:员工和服务
We left some clothes in the closet. We called a few hours after checking out and several times after that. We never spoke to anyone that could help. They would tell us that they would call back but never did. Poor customer service in my opinion.
KEITH
2024 年 8 月入住 2 晚
10/10 超赞
Pam
2024年08月11日
满意:住宿条件和设施
The rooms were clean. The decor and comfy home feeling. Very quiet!
Pam
2024 年 8 月入住 3 晚
8/10 还可以
Nick
与配偶出行
2024年08月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean. On the beach. Parking on site.
Nick
2024 年 8 月入住 4 晚
10/10 超赞
Astley Alfonce
与配偶出行
2024年08月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent resort.
Astley Alfonce
2024 年 7 月入住 7 晚
6/10 一般
Phillip
2024年08月5日
满意:住宿条件和设施
Phillip
2024 年 8 月入住 1 晚
10/10 超赞
Julie
2024年08月4日
满意:清洁度、员工和服务、住宿条件和设施
Julie
2024 年 7 月入住 4 晚
10/10 超赞
Jennifer,Boiling Springs
2024年08月4日
满意:清洁度、员工和服务、住宿条件和设施
I read some mixed reviews about this property and was a little worried about booking it, however, it was an impromptu trip and there was limited availability in the area. We were pleasantly surprised at how nice the property was, from the cleanliness to the amenities to the staff and the food. We would definitely stay again and highly recommend it!
Jennifer
2024 年 8 月入住 3 晚
8/10 还可以
Tracey
2024年08月4日
Tracey
2024 年 8 月入住 2 晚
8/10 还可以
Sio
与家人出行
2024年08月4日
满意:清洁度、员工和服务、服务设施
Everything was great! Great access to the beach and different pools.
Only problem was our doors double lock was broken.
Sio
2024 年 8 月入住 2 晚
2/10 糟糕
Robina
2024年08月4日
不满意:清洁度
Robina
2024 年 8 月入住 1 晚
8/10 还可以
Cam
与家人及幼儿出行
2024年08月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had heard that the property had under gone some recent renovations and we were a bit concerned they might adversely affect our 6-night stay...a YouTube segment I watched didn't leave me with a nice taste in my mouth at the time.
However, The Ellie was in nice shape overall and the staff mad our early morning arrival in town a pleasant one with pool access to rest as our room was ready yet.
My wife and daughter had breakfast at the café each morning, and it was handy with a buffet option and friendly service! Free ice water and morning coffee in the Lobby was a nice touch, as was the Lobby Bar's Happy Hour from 3-6pm.
The big pool at The Ellie with the waterslides and pool bar was awesome...staff everywhere and safety was a priority for kids.
Cabana rentals for $150 USD/day with only water included was a surprising price point and they largely remained empty because of that...if they had included some other food/beverages with it I might've reserved one.
Requested replacement water a few times that never showed up, but did eventually if I was persistent. Room cleaning and towel/pillow replenishment was on point each day.
You may have a hike to the Lobby or Uber pick up if your room is on the North side of the hotel in the rooms ending in the 90s (they have the nicest sunrise views though!) as there is only one way to that side on each floor, unless you're at the Pool and then there's a nearby elevator. Accessibility is limited to this depending on where your room is.
Cam
2024 年 7 月入住 6 晚
8/10 还可以
Mateen
与家人及幼儿出行, 与家人出行
2024年08月2日
满意:员工和服务
Overall it was a good experience but our telephone didn’t work and there was a smell that we complained about and they said they sanitized but didn’t really help