6/10 Okay
Dawnrae O.
2 Jan 2025
Lovely, but not maintained for winter rental
This was a lovely home and would have been a 5 star stay, but it had not been maintained for winter rental. When we arrived on the first day, the heat had been out for several days and the home was 43 degrees. All of the plumbing, including toilets, had completely frozen, and we had no access to water. The entry ways had not been cleared after a snow storm earlier in the week, and were covered in compacted ice, with no shovel provided. The property manager was able to come out within 90 minutes and got the furnace restarted, but it took until the next morning before the house warmed up to a comfortable temperature and the plumbing was fully restored. He also provided a dented old shovel after we asked for one.Not being able to get warm, use toilets, take a shower, or cook was a major inconvenience after a long day of skiing; and reasonable compensation (we asked for the first nights rental fee back) was not offered as of this writing.It's truly a nice home we'd stay at again, but it needs to be maintained better in the winter; and guests should be compensated if there are major utility outages.
Dawnrae O.
Stayed 5 nights in Dec 2024