3 stars is fair.
I love the concept of this hotel, and the idea that staff are all students in training.
The Freddie Mercury name is a big draw and I didn't find the area bad.
To avoid hills, walk along the train platform & you can use escalators/lifts.
Otherwise walk down the hills for shops/resturants in easy reach.
Great links to public transport.
The hotel misses on a few points for me, I detest carrying around something with the hotel name and my room rumber on it, this is screaming out for rooms to be robbed - with a key you don't even walk through reception. This isn't safe for me.
The rooms desperately need blackout curtains, yes it has shutters and these look lovely, however they don't block light.
I'm glad I wasn't staying in peak summer, with no air con either!
The pillows were awful, but the beds comfortable and the whole hotel was spotlessly clean.
The rooms were very basic, but I didn't mind this. I prefer this to some styles!
Lastly, the T&C's of staying, that you sign, seemed very focused on items going missing from rooms.
I was unhappy with this (it didn't seem standard) so left a 'do not disturb' sign on my room.
When I've done this in other hotels, housekeeping will generally check if you still need anything.
Even slip a card under the door, or ask you to visit reception. Here I had to ask for toilet roll and towels. Odd?
Would I stay here again? Probably not - for the above reasons. There's room for improvements for sure.